IT Support Engineer

TN United Kingdom; Poole; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in the UK is seeking an IT Support Engineer to provide technical support across various IT domains. The role involves on-site attendance to deliver user IT support, assisting with day-to-day queries, and participating in IT projects. Ideal candidates will have a minimum of 3 years of experience in IT support, with expertise in firewall management and user account administration.

Qualifications

• Minimum of 3 years of IT support experience.
• Experience in supporting on-site hardware and software.
• Knowledge of Mac devices.

Responsibilities

• Serve as the on-site first point of contact for IT support.
• Manage firewall configurations and ensure effective operation.
• Create user guides and documentation.

Skills

Troubleshooting

Firewall Management

User Account Management

Network Monitoring

Documentation Creation

Tools

MS Office 365

OneDrive

Egnyte

Job description

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We are currently seeking an IT Support Engineer. You will provide technical support on a range of software and have the opportunity to expand your knowledge across various IT domains within our organization. This role involves on-site attendance to deliver user IT support (2nd and 3rd Line), assisting users with day-to-day queries, and actively participating in IT projects.

Key Responsibilities:

• Serve as the on-site first point of contact for IT hardware and software support.
• Manage firewall configurations and ensure their effective operation.
• Administer and manage user accounts and MS Office 365 profiles.
• Diagnose and resolve issues using systematic troubleshooting skills.
• Perform daily system checks to maintain optimal performance.
• Resolve complex problems and issues in a timely manner based on priorities.
• Create user guides and documentation.
• Assist both on-site and remote users with their IT needs.
• Monitor and maintain networks and hardware resources.

Experience:

• Minimum of 3 years of IT support experience.
• Previous experience in supporting on-site hardware and software.
• Firewall management expertise.
• Familiarity with OneDrive, Egnyte, or similar platforms.
• Proficient in diagnosing and resolving IT issues using systematic troubleshooting techniques.
• Knowledge of Mac devices and support.
• Experience with user account management and MS Office 365 profiles.
• Ability to create user guides and documentation.
• Understanding of network monitoring and hardware resource maintenance.