IT Support Engineer

Durateam Environmental; Poole; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in environmental services is seeking an IT Support Engineer to provide technical support across various IT domains. This role involves on-site attendance, assisting users with IT queries, and participating in IT projects. Ideal candidates should have at least 3 years of IT support experience and expertise in firewall management.

Benefits

On-site parking

Private medical insurance

Qualifications

• Minimum of 3 years of IT support experience.
• Experience with firewall management and user account management.
• Proficient in diagnosing and resolving IT issues.

Responsibilities

• Provide on-site first point of contact for IT support.
• Manage firewall configurations and ensure effective operation.
• Administer user accounts and MS Office 365 profiles.

Skills

Troubleshooting

Firewall Management

User Account Management

Network Monitoring

Mac Support

Tools

MS Office 365

OneDrive

Egnyte

Job description

We are currently seeking an IT Support Engineer. You will provide technical support on a range of software and have the opportunity to expand your knowledge across various IT domains within our organization. This role involves on-site attendance to deliver user IT support (2nd and 3rd Line), assisting users with day-to-day queries, and actively participating in IT projects.

Key Responsibilities:

• Serve as the on-site first point of contact for IT hardware and software support.
• Manage firewall configurations and ensure their effective operation.
• Provide support for laptops, including Mac devices.
• Administer and manage user accounts and MS Office 365 profiles.
• Diagnose and resolve issues using systematic troubleshooting skills.
• Perform daily system checks to maintain optimal performance.
• Resolve complex problems and issues in a timely manner based on priorities.
• Create user guides and documentation.
• Assist both on-site and remote users with their IT needs.
• Monitor and maintain networks and hardware resources.

Experience:

• Minimum of 3 years of IT support experience.
• Previous experience in supporting on-site hardware and software.
• Firewall management expertise.
• Familiarity with OneDrive, Egnyte, or similar platforms.
• Proficient in diagnosing and resolving IT issues using systematic troubleshooting techniques.
• Knowledge of Mac devices and support.
• Experience with user account management and MS Office 365 profiles.
• Ability to create user guides and documentation.
• Understanding of network monitoring and hardware resource maintenance.

Benefits:

• On-site parking.
• Private medical insurance.