IT Support Engineer

CRG TEC; Ormskirk; On-site; GBP 27,000 - 30,000; Full time

Job summary

A leading MSP is seeking a 2nd Line IT Support Engineer in West Lancs to join their expanding service desk team. The role offers opportunities for training and progress, requiring experience in customer support, troubleshooting, and Microsoft technologies. Ideal for someone looking to enhance their career in IT support.

Benefits

Medicash

Free parking

Opportunities for training and certifications

Qualifications

• Experience in a support desk or customer-facing role.
• Hands-on experience troubleshooting IT issues.
• Willingness to learn and complete certifications.

Responsibilities

• Fix IT issues for external customers to ensure business operations run smoothly.
• Work collaboratively within a busy office environment.
• Manage customer expectations and provide excellent service.

Skills

Troubleshooting

Customer Focus

Windows Server

Active Directory

Azure AD

Tools

RMM tools

Job description

2nd Line IT Support Engineer (MSP)

Location: West Lancs

Salary: £27 – 30k plus Medicash, free parking, + more benefits

The Opportunity for you…

Are you currently working on a service desk, and looking to join a company that offers training, development, and progression? Then this is the job for you. Due to contract wins, our client is looking to add to their service desk team.

As an IT Support Engineer, you’ll be based in the West Lancs office for an MSP who provide solutions to a range of clients. These have recently won contracts and in turn, needs to grow out their support team. Safe to say they’re heading in the right direction.

The service desk manager strongly encourages the development of his team and is keen for his employees to constantly upskill and in turn be offered promotions – a perfect opportunity for somebody wanting to progress their career.

Ideally, we’d be looking for someone who has:

• Previous experience in either a support desk or customer facing role
• Windows Server 11-10 OS & Desktop OS experience
• Active Directory & Azure AD
• Proven experience troubleshooting and diagnostic experience via logs, tickets and reports
• RMM tools

You will be working on a service desk of 11, alongside other engineers, fixing IT issues from external customers to ensure their businesses can run smoothly. You will be working in a busy office environment and will have to be customer focused and able to manage customer expectations. You’ll also have the opportunity to complete certifications if you show the willing to study!

If you’ve had hands on experience in service desk environment, then this could be the opportunity for you. We’re after someone who has experience working in this environment and can come and hit the ground running. As well as this, it is important that you have the right attitude and are willing to learn whatever you don’t know.

Next steps…

If this sounds like something you would be interested in, you have 3 options

• Call Joe White at CRG TEC to find out more. We are really open about the role and the opportunity so if you need to find out more before committing. No problem!
• Drop Joe a private message on LI before applying and he will respond to any queries you have.
• If you are happy with what you have read, then attach a copy of your CV to this advert and Joe White will give you a call to discuss further or get back to you if you don’t quite hit the mark.

We look forward to hearing from you!