IT Support Engineer

Magentus Group; Manchester; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Magentus Group is searching for an IT Support Engineer to oversee IT systems maintenance and help improve security standards. This role includes providing tech support for customers, managing Active Directory, and troubleshooting IT issues, all within a hybrid work environment from the heart of Manchester.

Benefits

Hybrid working environment

25 days holiday plus 8 bank holidays

Enhanced maternity and paternity leave

Paid volunteering days

Free flu jabs

£250 working from home allowance

Qualifications

• Ability to work efficiently and adhere to schedules.
• Strong communication skills, with high-quality documentation.
• Demonstrated commitment to lifelong learning and personal career planning.

Responsibilities

• Provide customers with IT support via various channels.
• Manage and maintain Active Directory for user lifecycle.
• Troubleshoot IT issues and provide customer guidance.

Skills

Windows Operating Systems

Active Directory & Group Policy

Office 365 Administration

Basic PowerShell scripting

MDM

Job description

Magentus products and services have been at the forefront of delivering health technology for more than 30 years, offering deep expertise across clinical systems, health informatics and practice management.

Across pathology, radiology, oncology, maternity, and practice management, we are connecting the health ecosystem and transforming digital healthcare at scale. Driven by our dedicated teams across the globe, our success reflects our passionate commitment to improving healthcare outcomes.

People are at the heart of everything we do at Magentus — we work as one team to create a healthier society.

Short Summary

The IT Support Engineer role is a crucial role ensuring the success of the IT Department and the business. They work jointly with other staff and departments to ensure that systems and service are meeting the requirements of the business. Our IT Support Engineers also support the IT team to improve the security and standards operated internally, discuss, suggest, plan, and implement new projects into the working environment and further enhance business processes of the company. This role will perform several functions to achieve their objectives in line with best practice, security, and quality standards.

Key Responsibilities of the role:

Our IT Team are responsible for the ongoing IT systems maintenance, availability and function for the organisation. The IT Support Engineer tasks include:

• Providing customers with IT support via desktop solutions, chat functions, emails, and calls.
• Managing and maintaining Active Directory Starters/Movers/Leavers
• Ensuring estate asset management is up to date
• Supporting hardware lifecycle
• Troubleshooting IT issues by asking customers targeted questions.
• Providing customers with step-by-step guidance to resolve technical problems.
• Following up on technical queries and providing prompt feedback.
• Prioritizing customer queries and escalating serious technical issues to IT Infrastructure Engineers
• Compiling IT instruction manuals and useful IT support resources.

Experience Required:

• Windows Operating Systems
• Active Directory & Group Policy
• Basic PowerShell scripting (desirable)
• Office 365 Administration
• MDM
• Ability to work efficiently, accurately and adhere to schedules and deadlines

Desired Attributes

• Demonstrated commitment to personal career planning and lifelong learning
• Commitment to developing knowledge and the transfer of skills.
• High degree of personal responsibility for success and the performance of the team.
• Excellent communication skills, both oral and written including a demonstrated ability to produce high quality documentation

What’s in it for you:

• Hybrid working environment from Manchester (City Centre) – 3 days a week from the Office and 2 from home

Leave:

• 25 days (increases with length of service up to 4 days) plus 8 bank holiday
• Holiday purchase scheme via salary sacrifice
• An extra day annual leave for your birthday
• Enhanced Maternity Leave
• Enhanced Paternity Leave
• Up to two days paid Volunteering days
• Paid time off during the working day to donate blood

Leadership & Development:

• Product Training

Employee Recognition:

• Peer recognitions
• CEO awards
• Length of service awards
• Performance Annual Bonus Programme

Employee Benefits:

• Life Insurance (4x annual salary)
• Private health care (BUPA) plus discounted rates to add your loved ones
• Salary Sacrifice Pension
• Income Protection
• EAP (access to online Healthcare)
• Branded merchandise starter pack
• £250 working from home allowance
• Free Flu Jabs
• Enhanced Sick Pay

Our values say a lot about us:

• One Team
• Make a difference
• We Care
• Trust

People are at the heart of everything we do at Magentus — we work as one team to create a healthier society. We hold monthly communication sessions with the Senior Leadership Team to provide company updates and strategic briefings.

Magentus Software Limited is an equal opportunities employer. We are committed to creating an inclusive and diverse work environment where all employees feel valued and respected.

We do not discriminate based on race, colour, religion, gender, sexual orientation, national origin, age, disability, or any other protected characteristic. We encourage applications from all qualified individuals and believe in fostering a workplace where everyone has the opportunity to thrive and succeed.

We are also a proud member of the Disability Confident Employer Scheme, demonstrating our commitment to supporting disabled individuals in the workplace.

If you require any support or adjustments to interact with us, please let us know.