IT Support Engineer

TERUMO BCT, INC; Millbrook; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading medical manufacturing company in Millbrook, Northern Ireland seeks a skilled IT Support Technician. Responsibilities include troubleshooting hardware and software, providing user support, and managing network systems. Candidates must have a third level qualification in IT and possess strong technical skills. This position requires the ability to work independently and prioritize tasks effectively. Applications are accepted via their careers portal until 5pm on September 26, 2025.

Qualifications

• Competent working knowledge of PC installations and repair.
• Able to work with minimum supervision and on own initiative.
• Ability to prioritize tasks.
• Willingness to work additional hours as required.

Responsibilities

• Troubleshooting hardware and software issues.
• Installing and configuring systems.
• Providing technical support to users.
• Managing networks and documenting tasks.
• Participating in IT projects and afterhours support.

Skills

Troubleshooting hardware and software issues

Installing and configuring systems

Providing technical support

Understanding cybersecurity basics

Managing networks

Documenting support tasks

Learning and adapting

Education

Third level qualification in IT related subject

Job description

Overview

Terumo BCT Ltd – is located in Larne and manufactures a range of sterile fluids for human and veterinary use. Due to ongoing expansion, a vacancy currently exists for the following role at our Millbrook, Larne plant:

Ref No: 25_41

Duties

• Troubleshooting hardware and software issues — diagnosing problems with computers, printers, and mobile devices.
• Installing and configuring systems — setting up operating systems, applications, and network tools.
• Providing technical support — assisting users via phone, email, or in person with IT-related queries.
• Understanding cybersecurity basics — recognizing threats like phishing and knowing how to protect systems.
• Managing networks — basic knowledge of LAN/WAN setups, IP addressing, and Wi-Fi troubleshooting, Assigning VLAN’s
• Documenting support tasks — keeping records of issues, solutions, and system changes.
• Learning and adapting — staying updated with new technologies and continuously improving technical skills.
• Maintain and update asset inventory and documentation.
• Project implementation – Working under the guidance or Senior IT professionals to complete IT project tasks to a high standard.
• Participate in IT projects such as system upgrades, migrations, and rollouts.
• Participate in afterhours support work as agreed with line manager.

Applicants must

• Third level qualification in IT related subject.
• Have a competent working knowledge of PC installations and repair of same
• Be able to work with minimum supervision and on own initiative
• Be able to prioritise tasks
• Be able to work additional hours as and when required

Applicants must clearly demonstrate how they meet all essential and desirable criteria.

If you would like to apply for this vacancy, please apply via our careers portal, mySource before the closing date of 5pm on Friday, 26 September 2025.

Please note we are unable to offer support for VISAs/Sponsorship for this role.

Job Segment: Network, Engineer, Technical Support, Technology, Engineering