M365 Cloud Support Engineer - UK based only

AspiraCloud; Manchester; Remote; GBP 25,000 - 30,000; Full time

Job summary

AspiraCloud is looking for M365 Cloud Support Engineers to enhance their technical support offerings. The role involves assisting customers with Microsoft products, primarily working from home, with opportunities for training and career growth. Ideal candidates should possess strong communication skills and a technical mindset.

Benefits

Competitive salary

Paid holidays and pension contributions

Training opportunities

Paid time for mental health activities

Qualifications

• Knowledge of Microsoft 365, SharePoint, Teams, and Azure is important.
• Good customer relationship skills are essential.
• Experience in IT support is advantageous.

Responsibilities

• Provide technical support for M365, Windows 11, SharePoint, and Teams.
• Manage online support ticket system.
• Build effective customer rapport and escalate complex requests.

Skills

Communication

Customer service

Technical support

Initiative

Problem-solving

Tools

Microsoft 365

SharePoint

Teams

Azure

Entra ID

Job description

Job Description

To support our growing customer base, we are looking to hire several M365 Cloud Support Engineers to enhance the excellent support we already provide. We prefer candidates based in the north of the UK, but if you meet the rest of the criteria, please feel free to apply.

You will be a front-line representative for our company, providing technical support around M365, Windows 11, SharePoint, Teams, Intune, and general IT support. Your approach to assisting clients, who may be stressed or concerned, will be crucial.

AspiraCloud is a small but growing tech company with a strong reputation for customer satisfaction, retention, and quality services. We aim to build long-lasting partnerships with our customers. Our company ethos is very important, so we seek team members who align with our values.

We are a Microsoft Cloud Solutions Partner dedicated to enabling, empowering, and elevating our customers with the Microsoft product stack. Our operations are grounded in our TRUSTED values.

If you,

• use your initiative,
• are comfortable communicating with customers,
• are enthusiastic and have a technical mindset,
• can work independently from home without constant supervision,
• don't mind occasional site visits,
• have good knowledge of SharePoint and Teams,
• are interested in learning more about Microsoft 365 and Azure,

then we want to hear from you.

We are not expecting fully trained experts, but you should be interested in:

• Microsoft 365, SharePoint Online, Teams, MDM, and Azure
• Entra ID
• Customer relations and customer service
• IT and technology in general

Your role will involve working from home, primarily communicating via computer, so strong communication skills are essential, possibly even more than current technical skills.

What will you get from us?

• A competitive salary based on your experience, with paid holidays and pension contributions.
• Opportunity to work with the latest cloud technologies.
• Training as needed and opportunities for growth.
• Potential for career progression or to excel in your current role.
• Paid time (up to 3 days per year) for activities that support your mental health.

What will the job involve?

• Answering technical support calls from customers.
• Managing our online support ticket system.
• Escalating complex requests appropriately.
• Building effective customer rapport to identify future opportunities.
• Providing technical assistance for requests not suitable for escalation.
• Time recording and documentation.
• Communicating with customers and team members to update on request status.

This is a full-time, permanent position, with a three-month probation period.

Salary ranges from £25,000 to £30,000 per year, depending on experience and fit.

Absolutely no recruitment agencies, and please inform us if you have applied previously.