It Support Engineer

Andy File Associates Ltd; Louth; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A recruitment agency is seeking an IT Strategy and Support Engineer to lead digital transformation efforts at a school in Louth, UK. The role requires strong interpersonal skills and experience with Microsoft technologies, overseeing IT systems and providing staff support. Responsibilities include managing Azure, training staff, and delivering IT projects. After 6 months, the position transitions to a remote role within the MSP team. Benefits include 25 days holiday and pension.

Benefits

25 days of holiday plus statutory days

Pension

Westfield Health after 6 months

Qualifications

• Proven experience managing IT in a school, college, or similar organization.
• Strong knowledge of Microsoft 365 and cloud-based tools.
• Excellent communication and interpersonal skills.

Responsibilities

• Administer and manage Microsoft Azure and Microsoft 365.
• Provide technical support to staff and design training sessions.
• Plan and deliver IT projects with clear milestones.

Skills

Microsoft 365 management

Azure Active Directory

Interpersonal skills

User training

Digital transformation

Tools

Microsoft Azure

Intune

Microsoft 365 (Teams, SharePoint, OneDrive)

Job description

Andy File Associates Limited is working as a recruitment agency on behalf of our client regarding this permanent vacancy.

Overview:

For the first 6 months, you will be embedded on-site at a large school. Our client is embarking on an ambitious digital transformation journey, transitioning all IT services to a cloud-first environment powered by Microsoft technologies including Azure, Intune, SharePoint, and the broader Modern Workplace suite. You will work closely with our Technical Consultants by leading the implementation of this strategic IT roadmap. As the IT Strategy and Support Engineer, you will take ownership of their IT systems and act as a trusted guide for staff during this period of change. Strong interpersonal skills, confidence-building, and user support are essential due to a history of unsuccessful IT projects.

After this 6-month period, you will transition into a remote role within our MSP team, either as a Service Desk Engineer or Project Engineer, depending on your strengths and interests.

Please note: You will need to successfully pass a DBS check to undertake this role.

Key Responsibilities:

• Systems & Network Management
  • Administer and manage Microsoft Azure, Microsoft 365 (including Teams, SharePoint, OneDrive), Intune, and Endpoint Manager.
  • Oversee and maintain network infrastructure, device management, and cybersecurity posture.
  • Ensure data protection, safeguarding, and compliance with DfE and GDPR guidelines.
• Staff Support & Training
  • Provide technical support to teaching and support staff, both in person and remotely.
  • Design and deliver training sessions to improve staff confidence and the adoption of new tools.
  • Act as a technology champion, helping embed digital skills across the school.
• Project Delivery
  • Plan and deliver IT projects with clear milestones, risk assessments, and measurable success criteria.
  • Build stakeholder trust by effectively managing change and communicating progress.
• Vendor and Budget Management
  • Manage relationships with third-party IT suppliers and service providers.

Skills:

Essential:

• Proven experience managing IT in a school, college, or similar organisation.
• Strong knowledge of Microsoft 365, Azure Active Directory, Intune, and cloud-based tools.
• Excellent communication and interpersonal skills, with a passion for user training and support.
• Experience leading or supporting digital transformation projects.
• A proactive, problem-solving mindset with a calm, approachable manner.

Desirable:

• Microsoft certifications (e.g., MS-100, AZ-900, MD-102).
• Knowledge of safeguarding requirements in educational settings.
• Familiarity with MIS systems, such as SIMS, Arbor, or similar platforms.

Hours of work: 37.5 hours, starting at 8:00 am, Monday to Friday.

Benefits:

25 days holiday plus statutory days, Pension, Westfield Health after 6 months.