IT Support Engineer

Cognitive Group | Part of the Focus Cloud Group; London; On-site; GBP 35,000 - 40,000; Full time

Job summary

A leading technology company is seeking a proactive IT Support Engineer to provide exceptional technical support across international teams. This role includes troubleshooting hardware/software, maintaining endpoints, and participating in team collaborations, alongside opportunities for international travel within a dynamic work environment.

Qualifications

• 1–2 years in IT support or systems administration.
• Comfortable working with macOS and Linux systems.
• Basic knowledge of networking (IP, DNS, DHCP, VPN).

Responsibilities

• Provide first and second line support across teams.
• Troubleshoot hardware and software issues.
• Manage onboarding and offboarding tasks.

Skills

End-User Support

Network Troubleshooting

IT Documentation

Team Collaboration

Education

Degree in IT, Computer Science, or related field

Tools

Jira

ServiceNow

GSuite

Slack

Job description

3 days ago Be among the first 25 applicants

Direct message the job poster from Cognitive Group | Part of the Focus Cloud Group

Giving confidence to project leaders across MS Dynamics Business Change Programmes - D365 FinOps and CE

Join a cutting-edge robotics and artificial intelligence company at the forefront of innovation, with dynamic ties to the tech and automotive industries. We’re looking for a proactive and people-focused IT Support Engineer to provide exceptional 1st and 2nd line support across their international teams.

This role offers a unique opportunity to be part of a fast-paced, high-tech environment—and includes international travel to support the business global teams and operations.

Below is an outline of the key skills that will be essential for this person:

End-User Support

• Provide timely technical assistance for laptops (Windows, macOS, Linux), mobile devices, printers, and peripherals.
• Troubleshoot hardware and software issues, escalating where necessary.
• Manage onboarding and offboarding tasks, including account provisioning and hardware setup.

IT Systems & Tools

• Maintain and monitor endpoint management systems (e.g., MDM, patching, asset inventory).
• Assist with configuration and maintenance of business tools (e.g., GSuite, Slack, Jira).
• Support access control and identity management systems (SSO, MFA, user permissions).

Network & Infrastructure

• Conduct basic troubleshooting for network issues (Wi-Fi, VPN, wired).
• Help manage A/V equipment in meeting rooms, including Google Meet and Microsoft Teams setups.

Documentation & Process

• Contribute to internal IT documentation and the knowledge base.
• Track and resolve IT issues via our ticketing system (e.g., Jira, ServiceNow).

Team Collaboration

• Partner with IT, Security, and Facilities teams to support seamless daily operations.
• Assist in company-wide IT initiatives and system rollouts.

Skills & Experience

• 1–2 years in an IT support or systems administration role (internships/apprenticeships welcome).
• Comfortable working with macOS and/or Linux operating systems.
• Basic understanding of networking (IP, DNS, DHCP, VPN).

Bonus Points For Experience With:

• Endpoint management tools (e.g., Kandji, Intune).
• Identity platforms (e.g., OneLogin, Google Workspace, Azure AD).
• Ticketing systems and ITSM workflows.

Personal Attributes

• Empathetic, service-minded, and an excellent communicator.
• Eager to learn and grow in a dynamic, rapidly evolving environment.
• Self-motivated and able to prioritize tasks independently.

Education

• Degree in IT, Computer Science, or a related field—or equivalent hands-on experience.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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