IT Support Engineer

Amazon; London; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking passionate IT Support Engineers to join their dynamic team. In this role, you will provide essential IT support, ensuring that employees have the equipment and services they need to excel. Your responsibilities will include troubleshooting hardware and software issues, managing network infrastructure, and mentoring junior technicians. This position offers the opportunity to work in a fast-paced environment where your contributions will directly impact the efficiency and effectiveness of the organization. If you're ready to take on challenges and make a difference, this could be the perfect fit for you.

Qualifications

• 2+ years of IT troubleshooting in a high availability environment.
• Fluency in Korean and English is required.

Responsibilities

• Provide IT support for Windows/Mac OS deployment and troubleshooting.
• Manage hardware procurement and asset management.

Skills

Troubleshooting

Windows Server Technologies

Networking (DNS, DHCP, TCP/IP)

User Support

Documentation

Mentoring

Education

High School Diploma or Equivalent

Tools

Windows OS

Mac OS

Linux OS

SCCM

Job description

Job ID: 2877728 | Amazon Web Services Korea LLC

Are you passionate about helping people solve IT problems? Love being a part of an exciting and innovative environment? Join Amazon Global IT Support! We’re looking for people who strive to “Work Hard. Have Fun. Make History.” Amazon, is seeking bright, adaptable, and hardworking applicants to work at our corporate location in Seoul. IT Support Engineers work with Amazon teams to provide and support the IT equipment and services they need. We treat Amazon employees as our customers and provide timely, accurate, and professional support. A successful IT Support Engineer excels in a fast-paced, team environment and possesses excellent communication skills. They have a high degree of technical aptitude over a large scope of IT software, hardware, and networking disciplines.

Regular activities include:
- Windows/Mac OS deployment and support
- User hardware/software/peripheral support Helpdesk/Onsite
- Hardware procurement and asset management
- LAN troubleshooting and support
- Infrastructure administration
- Creating and maintaining documentation
- Ability to manage ambiguous projects
- Mentoring and handling escalations from junior technicians

BASIC QUALIFICATIONS

- 2+ years of troubleshooting in a multi-user high availability environment experience
- 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
- 2+ years of PC repair, troubleshooting, deployment and liquidation experience
- 1+ years of IT client, server, and network service delivery experience
- 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
- 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- High school or equivalent diploma
- 2+ years of supporting and maintaining a corporate network environment experience
- Fluency in both written and spoken Korean and English is required.

PREFERRED QUALIFICATIONS

- 2+ years of computer networking experience
- Experience supporting video conference and teleconference equipment

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability or other legally protected status.