IT Support Engineer

JR United Kingdom; Lancaster; On-site; GBP 25,000 - 35,000; Full time

Job summary

A dynamic managed service provider (MSP) in Lancaster is seeking an IT Support Engineer to join their expanding team. This position involves both ticket and project work and offers opportunities for training and career progression within a supportive team environment. Candidates must have experience in an MSP and possess a proactive, customer-focused attitude.

Qualifications

• Hands-on experience in another MSP environment preferred.
• Willingness to learn and a positive attitude are essential.
• Driving license is preferred for visiting customer sites.

Responsibilities

• Resolve IT issues for nearly 300 external clients.
• Manage client expectations while maintaining customer focus.
• Perform 50% ticket work and 50% project work.

Skills

Customer focus

Proactive attitude

Team-oriented

Job description

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The Opportunity for you…

Are you currently working at 2nd line, and looking to join a company that offers training, development, and progression? Then this is the job for you. Due to growth, our client is looking to add to their team.

As an IT Support Engineer, you’ll be based in the Lancaster office for an MSP supporting nearly 300 clients. Our client has recently won contracts and needs to expand their tech team. They are heading in the right direction.

This MSP is seeking a Microsoft-biased engineer who is ready for the next step in their career. The role involves approximately 50% ticket work and 50% project work. It’s a dynamic environment requiring someone who is proactive and team-oriented.

The company encourages team development and promotes continuous upskilling, offering opportunities for advancement. One employee started as an apprentice and became a shareholder!

You will work in a team of 6 analysts, resolving IT issues for external clients to ensure their business operations run smoothly. The role requires customer focus and managing client expectations.

If you have hands-on experience in another MSP and can start immediately, this could be the right opportunity for you. A positive attitude and willingness to learn are essential.

A driving license is preferred for visiting customer sites.

If interested, you have three options:

• Call Joe White at CRG TEC to learn more. We are transparent about the role and the opportunity.
• Send Joe a private message on LinkedIn before applying, and he will respond to any questions.
• If you are satisfied with the description, attach your CV to this advert. Joe White will contact you to discuss further or follow up if you meet the criteria.