IT Support Engineer

Applause IT; Kidderminster; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading telecoms and technology company is looking for an IT Support Engineer to join their dynamic team. The role involves providing remote support, troubleshooting technical issues, and ensuring high-quality customer service. Employees will benefit from a range of perks including a company pension, cycle to work scheme, and private medical insurance, as well as the potential for flexible working arrangements.

Benefits

Company Pension

Cycle to Work Scheme

Free Parking

Private Medical Insurance

Referral Programme

Potential for Some Home Working

Qualifications

• Hands-on technical experience required.
• Proficiency with Windows, MAC OS, O365, and other specified tools.
• Strong problem-solving skills and effective customer communication necessary.

Responsibilities

• Provide remote support and manage complex customer issues.
• Diagnose technical problems and ensure up-to-date documentation.
• Prioritise and manage open tickets effectively.

Skills

Problem Solving

Communication

Technical Support

Tools

Windows

MAC OS

Microsoft O365

Microsoft Intune

Active Directory

TCP/IP

DNS

DHCP

VLAN

VPN

Microsoft Azure

VMWare

Citrix

Job description

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Location: Kidderminster
Salary: £25,000-£35,000 per year

Are you a talented IT support professional seeking an exciting opportunity to further your career with a vibrant and fast-paced organisation? Applause IT is recruiting for an IT Support Engineer for a leading telecoms and technology company.

Responsibilities:

• Provide remote support to resolve customer issues, acting as an escalation point for 1st and 2nd Line Engineers.
• Manage complex issues to resolution via telephone, email, and remote-control sessions.
• Diagnose and troubleshoot technical issues, prioritise and manage open tickets, and monitor responses.
• Ensure customer processes and documentation are up-to-date.

Requirements:

• Hands-on technical experience.
• Proficiency with Windows & MAC Desktop Operating Systems, O365 Administration, Microsoft Intune, Active Directory, networking protocols (TCP/IP, DNS, DHCP, VLAN), VPN systems, Microsoft Azure, VMWare, and Citrix.
• Strong problem-solving skills and the ability to communicate effectively with customers.
• Company pension
• Cycle to work scheme
• Free parking
• Private medical insurance
• Referral programme
• Potential for some home working

If you're looking to join a forward-thinking business and meet the requirements of the role, please click apply to upload your CV and covering letter.