IT Support Engineer

TIME Appointments Ltd; Ipswich; On-site; GBP 25,000 - 35,000; Full time

Job summary

An award-winning company in Ipswich is seeking an IT Support Engineer to provide first line support for IT systems. Responsibilities include incident resolution, support documentation, and maintaining IT standards. Candidates should have 5 GCSEs including English and Maths, along with IT Support experience and an understanding of computer networking and Microsoft technologies.

Qualifications

• 5 GCSEs (or equivalent) at grades A-C including English and Maths.
• Experience in an IT Support environment.
• Broad understanding of computer networking and detailed understanding of servers and clients.

Responsibilities

• Provide first line investigation and resolution of incidents.
• Maintain IT equipment and operational records.
• Support the Service Desk and ensure consistent support services.

Skills

IT Support experience

Computer networking concepts

Microsoft Desktop technologies

Education

5 GCSEs at grades A-C including English and Maths

Job description

Jobs

Reference V/13618

Job Description

Time Appointments are thrilled to be working on behalf of an award-winning company based in Ipswich who are looking for an IT Support Engineer.

Key Duties:

• Provide first line investigation, diagnosis, escalation and resolution of incidents and service requests in line with documented procedures to ensure high availability and efficient running of IT systems for the business.
• Maintain IT equipment and operational records efficiently and accurately to enable effective support of systems by the IT support function.
• Provide support, documentation and cover for the Service Desk to ensure that consistent support services to the users and business are maintained.
• Maintain standards within and around the IT support function

Candidates must have the following:

• 5 GCSE’s (or equivalent) at grades A-C to include English and Maths.
• Experience working within an IT Support environment.
• Broad understanding of computer networking concepts. Detailed understanding of servers, clients, applications and communications.
• Previous experience with Microsoft Desktop technologies.