IT Support Engineer

BITS Group; Greater London; On-site; GBP 30,000 - 52,000; Full time

Benefits offered by this job

Career growth

Certifications paid

Diverse client exposure

Supportive team

9–5 hours Monday–Friday

Job summary

BITS Group is seeking an MSP Support Engineer to own client tickets from first contact through resolution, handling Microsoft 365 administration and endpoint management. You will engage with client staff and stakeholders, delivering practical support across on-site and remote channels.

Ideal candidates have 2+ years in MSP environments, strong Microsoft 365 and Entra ID experience, and a drive to grow with the business. Role involves on-site work and UK driving.

Qualifications

• 2+ years' experience in an MSP environment.
• Strong Microsoft 365 and Entra ID administration.
• Working knowledge of device management concepts.

Responsibilities

• Own tickets from first contact to resolution, not escalated up the chain.
• Build relationships with client staff and stakeholders, representing BITS confidently.
• Administer Microsoft 365 for clients, including Exchange Online, Entra ID, Intune, SharePoint, Teams and OneDrive.
• Manage user onboarding and offboarding, licensing, device setup and Windows/macOS endpoints.
• Support security stack and tenant hardening tools as part of client environments.
• Maintain network gear such as firewalls, switches, wireless APs, VoIP and connectivity.
• Monitor, patch and proactive maintenance through our PSA/RMM platform.
• Keep clear, accurate documentation for the team.
• Participate in projects, migrations and new client transitions.
• Deliver one-to-one and small-group training for client staff.

Skills

Microsoft 365 admin

Entra ID

Intune

Networking fundamentals

Device management

On-site support

Customer-facing

UK driving licence

Job description

At BITS Group, we look after the technology for more than 200 UK organisations, including charities, schools, property managers and professional services firms. Our mission is to deliver security-led, people-first technology that protects growing businesses and strengthens how they work.

We're an ambitious, fast-growing business, and we're looking for someone who wants to grow with us. This isn't a role where you'll sit on a helpdesk queue for years. As BITS grows, so will your responsibilities, your skills and your opportunities. If you're driven, hungry to learn and want your work to shape where a business is heading, we'd love to hear from you.

What you'll be doing

You’ll own tickets from first contact through to resolution rather than passing them along a chain, and you’ll be a trusted, familiar face for our clients. Some days that means resetting MFA or sorting out a mailbox; other days it’s troubleshooting a firewall, onboarding a new client or helping roll out Intune across a whole organisation. You’ll work on things like:

• Resolving support requests by phone, email, remote session and on site visits, with a focus on getting it right first time and keeping users informed
• Building strong relationships with client staff and stakeholders, and representing BITS confidently and professionally
• Administering Microsoft 365 for our clients, including Exchange Online, Entra ID, Intune, SharePoint, Teams and OneDrive
• Managing user onboarding and offboarding, licensing, device setup and Windows and macOS endpoints
• Supporting our security stack, including Acronis for endpoint protection and backup, Perception Point for email security, Wiser for awareness training and CIPP for tenant hardening and Secure Score
• Looking after network kit such as firewalls, switches and wireless access points, plus VoIP and connectivity
• Monitoring, patching and proactive maintenance through SuperOps, our PSA and RMM platform
• Keeping clear, accurate documentation so the whole team can pick up where you left off
• Getting involved in projects, migrations and new client transitions
• Delivering one-to-one help and small group training for client staff

Who we’re looking for

You're highly driven and take ownership. You're confident in front of clients, whether that's walking a managing director through a problem or calming a frustrated user, and you can explain technical issues in plain English. You want to keep learning, and you see a growing business as an opportunity rather than a risk.

You'll also bring:

• At least 2 years' experience in an MSP environment, supporting multiple clients
• Strong, hands on Microsoft 365 and Entra ID administration
• Working knowledge of Intune or similar device management
• A solid grasp of networking fundamentals (DNS, DHCP, VPNs, firewalls)
• Good organisation and the discipline to manage your own workload
• A full UK driving licence, as the role includes on site work

Nice to have

• Experience with SuperOps, Acronis, CIPP or other similar MSP tooling
• Microsoft certifications such as MS-102 or MD-102
• Exposure to Cyber Essentials, Google Workspace, Azure or QNAP
• An interest in automation, scripting (PowerShell) or AI tools

What you’ll get

• Genuine room to grow, with your role developing as the business does
• Paid certifications and real support to build your skills
• Variety across sectors and technologies, so no two days are quite the same
• A supportive team where your ideas are heard, including our workflow optimisation and automation work
• Working hours of Monday to Friday, 09:00 to 18:00

If you're ambitious, confident with people and ready to grow with an exciting business, we'd love to hear from you.