IT Support Engineer

SoCode Limited; Greater London; Hybrid; GBP 35,000 - 40,000; Full time

Benefits offered by this job

Hybrid work model

4 days on-site

Job summary

SoCode Limited in London (Soho) is seeking a capable 2nd Line IT Support Engineer to join the internal IT team. The role emphasizes strong customer service, clear communication, and hands-on troubleshooting across Windows and Mac environments.

You will work in a hybrid setting with regular exposure to senior stakeholders and C-suite users, handling device management, AV support, and IT projects with a proactive approach.

Qualifications

• Proven experience in a 2nd Line IT Support / IT Engineer role.
• Strong IT support and troubleshooting skills.
• Experience supporting Windows and Mac environments.
• Experience with Jamf and Apple device management.
• Good networking knowledge.
• Experience supporting AV and meeting room tech.
• Excellent verbal and written communication skills.
• A professional, customer-focused approach.
• Strong troubleshooting and problem-solving abilities.
• Comfort working independently and taking ownership.
• Experience supporting senior stakeholders or C-suite users would be advantageous.

Responsibilities

• Provide 2nd line IT support across hardware, software and user issues.
• Support Windows and macOS environments.
• Troubleshoot laptops, desktops, peripherals and mobile devices.
• Manage and support Apple devices using Jamf.
• Support Microsoft technologies and general business applications.
• Troubleshoot basic networking issues, including connectivity, Wi‑Fi, DNS and DHCP.
• Support meeting rooms, video conferencing and AV equipment.
• Escalate more complex infrastructure or application issues where appropriate.
• Manage tickets and ensure incidents are resolved within agreed SLAs.
• Support and troubleshoot issues for C-suite and senior stakeholders.
• Assist with IT projects, upgrades, deployments and improvements.
• Maintain clear and accurate technical documentation.

Skills

2nd line support

IT Engineer

Windows support

Mac support

Jamf management

Apple devices mgmt

Networking basics

AV & meeting rooms

Customer service

Stakeholder support

Troubleshooting

Tools

Jamf

Windows

macOS

Job description

Salary: £35,000 - 40,000 per year

Requirements:

• Proven experience in a 2nd Line IT Support / IT Engineer position.
• Strong all-round IT support and troubleshooting skills.
• Experience supporting both Windows and Mac environments.
• Practical experience with Jamf and Apple device management.
• Good understanding of basic networking principles.
• Experience supporting AV and meeting room technology.
• Excellent verbal and written communication skills.
• A professional, customer-focused approach.
• Strong troubleshooting and problem-solving abilities.
• The confidence to work independently and take ownership of issues.
• Experience supporting senior stakeholders or C-suite users would be highly advantageous.

Responsibilities:

• Provide 2nd Line IT support across hardware, software and user issues.
• Support Windows and macOS environments.
• Troubleshoot laptops, desktops, peripherals and mobile devices.
• Manage and support Apple devices using Jamf.
• Support Microsoft technologies and general business applications.
• Troubleshoot basic networking issues, including connectivity, Wi‑Fi, DNS and DHCP.
• Support meeting rooms, video conferencing and AV equipment.
• Escalate more complex infrastructure or application issues where appropriate.
• Manage tickets and ensure incidents are resolved within agreed SLAs.
• Support and troubleshoot issues for C-suite and senior stakeholders.
• Assist with IT projects, upgrades, deployments and improvements.
• Maintain clear and accurate technical documentation.

Technologies:

• Hardware
• Support
• macOS
• Mobile
• Windows

More:

We are a growing organisation based in London, in the Soho area, working on a hybrid basis with 4 days on site. We are seeking an experienced 2nd Line IT Support Engineer to join our internal IT team. This is a great opportunity for a technically capable IT support professional who also excels in communication and customer service, with regular exposure to senior stakeholders and C-suite users.