IT Support Engineer

Larbey Evans; City Of London; Hybrid; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Hybrid working (3 days office / 2 days

Enhanced maternity leave

Employee benefits

Job summary

Larbey Evans is seeking a proactive 1st line IT Support Engineer to join our IT department in the City of London. You will be the first point of contact for IT-related queries for lawyers and business services staff, offering face-to-face and remote support in a fast-paced environment.

The role involves supporting Windows and Microsoft 365, AD, Entra ID, and various applications, with hybrid working (3 days in office, 2 days remote) and a salary to £35,000.

Qualifications

• Previous experience in a 1st line IT support or service desk role is essential.
• Law firm experience is highly advantageous.
• Experience supporting Microsoft 365, Outlook, Teams, and Office applications.
• Basic understanding of Active Directory and user account administrations.
• Knowledge of networking fundamentals including TCP/IP, DNS, DHCP, and VPN.
• Experience with desktop hardware, laptops, printers, and mobile devices.

Responsibilities

• Act as the first point of contact for IT support, providing face-to-face, telephone, email, and remote assistance to users across the firm.
• Log, prioritise, troubleshoot, and resolve incidents and service requests, escalating more complex issues where appropriate.
• Configure, deploy, maintain, and support desktops, laptops, mobile devices, printers, peripherals, and meeting room technology.
• Support Microsoft Windows, Microsoft 365, Active Directory, Microsoft Entra ID, legal applications, and document management systems.
• Manage user accounts, access permissions, password resets, and the IT onboarding and offboarding process, including hardware and account provisioning.
• Maintain accurate records of IT assets, equipment, incidents, and documentation within the IT service management system.
• Liaise with third-party suppliers and perform routine system maintenance, software updates, and equipment builds.
• Ensure compliance with IT security, data protection, and cybersecurity policies, while supporting IT projects and technology rollouts.

Skills

Customer service

Face-to-face support

Remote support

Troubleshooting

Tools

Microsoft 365

Active Directory

Microsoft Entra ID

Windows OS

Job description

Renowned City law firm is seeking a proactive and customer focused 1st line IT Support Engineer to join the firm’s IT department. In this role, you will be first point of contact for all IT-related queries across the firm, providing face-to-face and remote technical support to Lawyers and Business Services professionals in a fast-paced and rewarding environment.

What’s On Offer:

• Salary to £35,000
• Hybrid working (3 days office / 2 days remote)
• Fantastic employee benefits
• Enhanced maternity leave

IT Support Engineer – What You’ll Be Doing:

• Act as the first point of contact for IT support, providing face-to-face, telephone, email, and remote assistance to users across the firm.
• Log, prioritise, troubleshoot, and resolve incidents and service requests, escalating more complex issues where appropriate.
• Configure, deploy, maintain, and support desktops, laptops, mobile devices, printers, peripherals, and meeting room technology.
• Support Microsoft Windows, Microsoft 365, Active Directory, Microsoft Entra ID, legal applications, and document management systems.
• Manage user accounts, access permissions, password resets, and the IT onboarding and offboarding process, including hardware and account provisioning.
• Maintain accurate records of IT assets, equipment, incidents, and documentation within the IT service management system.
• Liaise with third-party suppliers and perform routine system maintenance, software updates, and equipment builds.
• Ensure compliance with IT security, data protection, and cybersecurity policies, while supporting IT projects and technology rollouts.

IT Support Engineer – What We’re Looking For:

• Previous experience in a 1st line IT support or service desk role is essential.
• Law firm experience is highly advantageous.
• Experience supporting Microsoft 365, Outlook, Teams, and Office applications.
• Basic understanding of Active Directory and user account administrations.
• Knowledge of networking fundamentals including TCP/IP, DNS, DHCP, and VPN.
• Experience with desktop hardware, laptops, printers, and mobile devices.