IT Support Engineer

Motorway

Brighton

Hybrid

GBP 28,000 - 40,000

Full time

4 days ago

Be an early applicant

Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Benefits offered by this job

Competitive salary

Equity scheme - we all share in Motor1

25 days holiday

Sea-front office with bi-weekly masses

Private medical insurance via BUPA

Life assurance

Pension scheme (we contribute 5%)

Enhanced family leave (e.g. 26 weeks)

24/7 Employee Assistance Programme

EV leasing scheme

Cycle to work scheme

Nursery salary sacrifice scheme

1 paid volunteering day a year

Job summary

Motorway, the UK's largest online car-selling platform, is hiring an IT Support Engineer in Brighton. You will support 400+ staff in a cloud-first environment, handling the full employee IT lifecycle and contributing to key projects.

The role emphasizes proactive problem-solving, clear communication, and hands-on troubleshooting across macOS and Windows, with opportunities to research and implement improvements that have a real business impact.

Qualifications

1–2 years in IT support/helpdesk.
Experience supporting macOS and Windows in a business environment.
Strong communication and interpersonal skills with the ability to explain technical concepts clearly.

Responsibilities

Provide friendly, effective technical support to the entire team.
Troubleshoot and resolve technical issues, ensuring colleagues have the right equipment and knowledge.
Proactively suggest and implement improvements to IT systems.
Balance daily support tasks with long-term IT projects and manage time effectively.
Continuously learn and develop technical skills to drive business impact.

Skills

macOS support

Windows support

Customer communication

Tools

Jamf

Intune

Google Workspace

Basic networking

Service desk software

Job description

About Motorway

Motorway is the UK's largest online car-selling platform. We connect private sellers directly with over 8,000 dealers nationwide. Our online platform helps sellers achieve great prices for their cars while giving dealers fast, reliable access to the stock they want for their dealerships. Founded in 2017, our award-winning, technology-led approach has redefined the experience of selling a car. Motorway is backed by some of the world’s leading technology investors, having raised £143 million in Series C funding.

This is a unique opportunity to join a fast-growing scale-up at a crucial phase of growth and help change an industry for the better.

About the role:

As an IT Support Engineer, you'll be the friendly and knowledgeable face of IT, providing the essential support that keeps our 400+ team members productive and happy. In our modern, cloud-first environment, you won't just be closing tickets; you'll manage the full employee IT lifecycle, maintain critical systems, and contribute to key projects. We're looking for a proactive problem-solver who is empowered to research, suggest, and implement improvements that have a real impact on the business.

Key Responsibilities:

Provide friendly and effective technical support to the entire team, ensuring colleagues feel well-cared for through clear, proactive communication.
Dive deep into troubleshooting and resolving technical issues, making sure everyone has the right equipment and knowledge to excel at their jobs.
Use your passion for technology to proactively suggest and implement improvements that enhance our IT systems and make work better for everyone.
Skillfully prioritise and manage your time, balancing daily support tasks with your contributions to essential, long-term IT projects.
Take initiative to continuously explore, learn, and develop your technical skills and experience.

Requirements:

1-2 years of hands-on experience in an IT support or helpdesk role, with a solid foundation in supporting both macOS and Windows in a business environment.
A natural ability to troubleshoot and problem-solve, taking full ownership of issues from the moment they're reported to their resolution.
Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly and patiently to colleagues at all levels.
Experience working within a modern, cloud-first tech stack, including exposure to or a strong desire to master:
- Identity & Device Management: SSO, MDM (Jamf, Intune), Google Workspace etc.
- Infrastructure & Tools: Basic networking, AV systems, cloud telephony, and service desk ticketing software.
A proactive and collaborative spirit; comfortable working autonomously while also thriving as a key player within a team.
A genuine passion for technology and a constant drive to learn, develop new skills, and implement improvements

Benefits

We've got your back, in life's biggest moments and the everyday ones too.