IT Tech Leader

MOTORWAY

Brighton

On-site

GBP 45,000 - 60,000

Full time

14 days+

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Benefits offered by this job

Competitive salary

Equity scheme - we all share in Motor.

25 days holiday

Sea-front office with bi-weekly masses

Private medical insurance

Life assurance

Pension scheme (5% contribution)

Enhanced family leave

Employee Assistance Programme

EV leasing scheme

Cycle to work scheme

Nursery salary sacrifice

1 paid volunteering day a year

Job summary

Motorway is seeking an IT Team Leader to guide and support our IT group in a cloud-first environment. You will manage the full employee IT lifecycle, resolve complex issues, and drive strategic improvements across systems and processes.

With 3+ years in IT support, you’ll mentor colleagues to become SMEs, collaborate across teams, and ensure seamless technology enabling productivity and growth at Motorway in the UK.

Qualifications

3+ years in IT support or helpdesk, supporting macOS and Windows in business environments.
Strong troubleshooting and ownership from report to resolution.
Clear communication to colleagues at all levels.
Experience with modern cloud-first tech stacks and identity/device management.

Responsibilities

Provide friendly, effective tech support to the entire team.
Troubleshoot and resolve technical issues and ensure proper equipment and knowledge.
Proactively suggest and implement IT improvements.
Balance daily support with long-term IT projects and prioritize tasks.

Skills

macOS support

Windows support

Troubleshooting

Customer communication

Problem solving

Autonomous work

Tools

Jamf

Intune

Google Workspace

Zendesk

JIRA

Job description

About Motorway

Motorway is the UK's largest online car-selling platform. We connect private sellers directly with over 8,000 dealers nationwide. Our online platform helps sellers achieve great prices for their cars while giving dealers fast, reliable access to the stock they want for their dealerships. Founded in 2017, our award-winning, technology-led approach has redefined the experience of selling a car. Motorway is backed by some of the world’s leading technology investors, having raised £143 million in Series C funding.

This is a unique opportunity to join a fast-growing scale-up at a crucial phase of growth and help change an industry for the better.

About the role:

As an IT Team Leader, you'll be the friendly and knowledgeable leader of IT, providing the essential support that keeps our team members productive and happy. In our modern, cloud-first environment, you won't just be closing tickets; you'll manage the full employee IT lifecycle, maintain critical systems, and contribute to key projects. We're looking for a proactive problem-solver who is empowered to research, suggest, and implement improvements that have a real impact on the business.

Key Responsibilities:

Provide friendly and effective technical support to the entire team, ensuring colleagues feel well-cared for through clear, proactive communication.
Dive deep into troubleshooting and resolving technical issues, making sure everyone has the right equipment and knowledge to excel at their jobs.
Use your passion for technology to proactively suggest and implement improvements that enhance our IT systems and make work better for everyone.
Skilfully prioritise and manage your time, balancing daily support tasks with your contributions to essential, long-term IT projects.
Take initiative to continuously explore, learn, and develop your technical skills and experience.
Serve as a 3rd support function and Subject Matter Expert (SME) to the IT Service team.
Possess the capability to lead and mentor team members to develop into SMEs and address knowledge gaps within the team.
Identify bottlenecks and issues before they arise and proactively work to streamline ticket resolutions

Requirements:

3+ years of hands-on experience in an IT support or helpdesk role, with a solid foundation in supporting both macOS and Windows in a business environment.
A natural ability to troubleshoot and problem-solve, taking full ownership of issues from the moment they're reported to their resolution.
Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly and patiently to colleagues at all levels.
Experience working within a modern, cloud-first tech stack, including exposure to or a strong desire to master:
- Identity & Device Management: SSO, MDM (Jamf, Intune), Google Workspace etc.
- Infrastructure & Tools: Networking, AV systems, cloud telephony, Zendesk Service desk and Atlassian(JIRA).
A proactive and collaborative spirit; comfortable working autonomously while also thriving as a key player within a team.
A genuine passion for technology and a constant drive to learn, develop new skills, and implement improvements
Networking knowledge advantageous but not essential