IT Support Engineer

Jackalope Digital LLC; Brighton; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Competitive salary

Equity scheme

25 days holiday

Sea-front office

Private medical insurance

Pension scheme

Enhanced family leave

24/7 Employee Assistance Programme

EV leasing scheme

Cycle to work

Nursery salary sacrifice

Volunteer day

Job summary

Motorway is looking for an IT Support Engineer to be the friendly face of IT for 400+ colleagues in a cloud-first environment. You will handle user requests, troubleshoot issues, and contribute to IT projects that keep the business productive and secure.

Join a fast-growing scale-up with a coastal workspace in Brighton. The role suits someone with 1–2 years’ hands-on support experience and a passion for learning and prioritising effectively.

Qualifications

• 1–2 years of hands-on IT support or helpdesk experience.
• Solid troubleshooting and problem-solving ability.
• Excellent communication and interpersonal skills.

Responsibilities

• Provide friendly, effective technical support to the entire team.
• Troubleshoot and resolve IT issues; ensure colleagues have the right equipment and knowledge.
• Proactively suggest and implement improvements to IT systems and processes.
• Help prioritise and manage daily tasks alongside long-term IT projects.
• Continuously learn and develop technical skills and experience.

Skills

Troubleshooting

Communication

Team collaboration

Proactive

Tools

Jamf

Intune

Google Workspace

Job description

About Motorway

Motorway is the UK's largest online car-selling platform. We connect private sellers directly with over 8,000 dealers nationwide. Our online platform helps sellers achieve great prices for their cars while giving dealers fast, reliable access to the stock they want for their dealerships. Founded in 2017, our award-winning, technology-led approach has redefined the experience of selling a car. Motorway is backed by some of the world’s leading technology investors, having raised £143 million in Series C funding.

This is a unique opportunity to join a fast-growing scale-up at a crucial phase of growth and help change an industry for the better.

About the role:

As an IT Support Engineer, you'll be the friendly and knowledgeable face of IT, providing the essential support that keeps our 400+ team members productive and happy. In our modern, cloud-first environment, you won't just be closing tickets; you'll manage the full employee IT lifecycle, maintain critical systems, and contribute to key projects. We're looking for a proactive problem-solver who is empowered to research, suggest, and implement improvements that have a real impact on the business.

Key Responsibilities:

• Provide friendly and effective technical support to the entire team, ensuring colleagues feel well-cared for through clear, proactive communication.

• Dive deep into troubleshooting and resolving technical issues, making sure everyone has the right equipment and knowledge to excel at their jobs.

• Use your passion for technology to proactively suggest and implement improvements that enhance our IT systems and make work better for everyone.

• Skillfully prioritise and manage your time, balancing daily support tasks with your contributions to essential, long-term IT projects.

• Take initiative to continuously explore, learn, and develop your technical skills and experience.

Requirements:

• 1-2 years of hands-on experience in an IT support or helpdesk role, with a solid foundation in supporting both macOS and Windows in a business environment.

• A natural ability to troubleshoot and problem-solve, taking full ownership of issues from the moment they're reported to their resolution.

• Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly and patiently to colleagues at all levels.

• Experience working within a modern, cloud-first tech stack, including exposure to or a strong desire to master:

  • Identity & Device Management: SSO, MDM (Jamf, Intune), Google Workspace etc.

  • Infrastructure & Tools: Basic networking, AV systems, cloud telephony, and service desk ticketing software.

• A proactive and collaborative spirit; comfortable working autonomously while also thriving as a key player within a team.

• A genuine passion for technology and a constant drive to learn, develop new skills, and implement improvements

Benefits

We've got your back, in life's biggest moments and the everyday ones too.

• Competitive salary

• Equity scheme - we all share in Motorway’s success

• 25 days holiday

• Sea-front office with bi-weekly massages and free snacks

• Private medical insurance via BUPA

• Life assurance

• Pension scheme (we contribute 5%)

• Enhanced family leave (e.g. 26 weeks full pay for maternity or adoption)

• 24/7 Employee Assistance Programme

• EV leasing scheme

• Cycle to work scheme

• Nursery salary sacrifice scheme

• 1 paid volunteering day a year