IT Support Engineer

Bertelsmann-Jobs; Birmingham; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

25 days annual leave + 8 bank holidays

Life assurance 4x Salary

Employee Assistance Programme

Employee Discount Scheme

Job summary

Arvato is hiring an IT Support Engineer to join our IT team at the Birmingham area. This hands-on role focuses on maintaining IT infrastructure and delivering first-class support to colleagues across the business.

You will troubleshoot hardware and software, manage AD accounts, deploy devices with Modern Workplace tools, and work with Microsoft 365 environments. The position offers growth in a dynamic, collaborative team.

Qualifications

• Experience in an IT Support Engineer, Desktop Support or Systems Administrator role.
• Strong knowledge of Windows Server, Active Directory and Group Policy.
• Experience with Microsoft Intune, Microsoft Defender and Modern Workplace technologies.
• Good understanding of networking principles including TCP/IP, DNS, DHCP and VPNs.

Responsibilities

• Acting as the first point of contact for IT support via our ITSM system.
• Troubleshooting hardware, software, network and user account issues.
• Building and deploying laptops and desktops using Modern Workplace technologies.
• Installing, configuring and maintaining IT hardware, software and telecommunications equipment.
• Managing Active Directory user accounts, permissions and Group Policy.
• Supporting Microsoft Intune, Defender for Endpoint and Microsoft 365 environments.
• Performing server maintenance, backups and ensuring system security.
• Maintaining IT documentation and standard operating procedures.
• Working closely with third-party suppliers to resolve technical issues.
• Identifying opportunities to improve IT processes and the end-user experience.

Skills

Windows Server

Active Directory

Group Policy

IT support

Microsoft 365

Tools

Intune

Defender for Endpoint

Modern Workplace

Job description

Arvato is an innovative and leading global 3PL service provider in supply chain management and e-commerce. With 20,000 team members at over 100 locations, we focus on the Consumer Products, Tech, Healthcare, Automotive and Publisher industries.

You will work in an environment built on collaboration, respect, commitment and curiosity, where you can grow, contribute your ideas, and make an impact. Be part of the team that delivers logistics excellence and shapes supply chains globally. Working at Arvato means: Together, we’re on it.

Job Description

Location: Hams Hall, Birmingham

Salary: up to £31,745.00 per annum

Are you a hands-on IT professional who enjoys solving technical challenges and delivering exceptional customer support?

At Arvato, we’re looking for an experienced IT Support Engineer to join our IT team at our Corby site. This is an exciting opportunity to play a key role in maintaining our IT infrastructure while providing first-class support to colleagues across the business.

What you’ll be doing:

• Acting as the first point of contact for IT support via our ITSM system.
• Troubleshooting hardware, software, network and user account issues.
• Building and deploying laptops and desktops using Modern Workplace technologies.
• Installing, configuring and maintaining IT hardware, software and telecommunications equipment.
• Managing Active Directory user accounts, permissions and Group Policy.
• Supporting Microsoft Intune, Defender for Endpoint and Microsoft 365 environments.
• Performing server maintenance, backups and ensuring system security.
• Maintaining IT documentation and standard operating procedures.
• Working closely with third-party suppliers to resolve technical issues.
• Identifying opportunities to improve IT processes and the end-user experience.

Qualifications

• Previous experience in an IT Support Engineer, Desktop Support or Systems Administrator role.
• Strong knowledge of Windows Server, Active Directory and Group Policy.
• Experience with Microsoft Intune, Microsoft Defender and Modern Workplace technologies.
• Good understanding of networking principles including TCP/IP, DNS, DHCP and VPNs.
• Experience supporting PCs, servers, printers and peripheral devices.
• Excellent troubleshooting and problem-solving skills.
• Strong communication skills with a customer-first approach.
• The ability to prioritise workloads and work effectively in a fast-paced operational environment.

Additional Information

• 25 days annual leave plus 8 bank holidays with the option to purchase up to an additional 5 days
• A life assurance policy that pays out 4 x Salary
• Employee Assistance Programme that provides you with confidential support, information, and advice to help you
• Employee Discount Scheme through Benefit Hub

Disclosure requirements pertaining to the collection of your personal data:

Responsible for processing the information provided in your application is the company specified in the job advertisement, with its registered office as indicated. The company processes your data for the purpose of establishing an employment relationship on the basis of Art. 6 (1) b GDPR / Section 26 (1) sentence 1 BDSG.

The retention period for your data is determined by the statutory time limits applicable in the respective country, beginning upon completion of the recruitment process. You can find these here .

You can contact the company’s Data Protection Officer at the above-mentioned postal address.

Further information on data protection and your rights can be found here .