IT Support Engineer

Bertelsmann; Birmingham; Híbrido; GBP 19 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

25 days annual leave

8 bank holidays

Life assurance 4x Salary

Employee Assistance Programme

Employee Discount Scheme

Resumo da oferta

Arvato is seeking an IT Support Engineer to join our Birmingham IT team. You will be the first point of contact for IT support, troubleshoot issues, and help maintain our IT infrastructure.

You'll deploy devices using Modern Workplace, manage Active Directory, Intune, Defender, and Microsoft 365, and work with third-party suppliers to resolve technical issues.

Qualificações

• Experience in IT Support/Desktop Support or Systems Administrator roles.
• Strong knowledge of Windows Server, Active Directory and Group Policy.
• Experience with Intune, Defender and Modern Workplace technologies.
• Good understanding of networking principles (TCP/IP, DNS, DHCP, VPNs).
• Experience supporting PCs, servers, printers and peripherals.
• Excellent troubleshooting and problem-solving skills.
• Strong communication with a customer-first approach.

Responsabilidades

• Act as the first point of contact for IT support via the ITSM system.
• Troubleshoot hardware, software, network and user account issues.
• Build and deploy laptops/desktops using Modern Workplace technologies.
• Install, configure and maintain IT hardware, software and telecoms equipment.
• Manage Active Directory user accounts, permissions and Group Policy.
• Support Microsoft Intune, Defender and Microsoft 365 environments.
• Perform server maintenance, backups and ensure system security.
• Maintain IT documentation and SOPs.
• Work with third-party suppliers to resolve issues.
• Identify opportunities to improve IT processes and end-user experience.

Conhecimentos

Troubleshooting

Customer focus

Communication skills

Prioritisation

Ferramentas

Windows Server

Active Directory

Group Policy

Microsoft Intune

Microsoft Defender

Microsoft 365

Modern Workplace

TCP/IP

DNS

DHCP

VPNs

Descrição da oferta de emprego

Arvato is an innovative and leading global 3PL service provider in supply chain management and e-commerce. With 20,000 team members at over 100 locations, we focus on the Consumer Products, Tech, Healthcare, Automotive and Publisher industries.

You will work in an environment built on collaboration, respect, commitment and curiosity, where you can grow, contribute your ideas, and make an impact. Be part of the team that delivers logistics excellence and shapes supply chains globally. Working at Arvato means: Together, we’re on it.

Job Description

Location: Hams Hall, Birmingham

Salary: up to £31,745.00 per annum

Are you a hands-on IT professional who enjoys solving technical challenges and delivering exceptional customer support?

At Arvato, we’re looking for an experienced IT Support Engineer to join our IT team at our Corby site. This is an exciting opportunity to play a key role in maintaining our IT infrastructure while providing first-class support to colleagues across the business.

What you’ll be doing:

• Acting as the first point of contact for IT support via our ITSM system.
• Troubleshooting hardware, software, network and user account issues.
• Building and deploying laptops and desktops using Modern Workplace technologies.
• Installing, configuring and maintaining IT hardware, software and telecommunications equipment.
• Managing Active Directory user accounts, permissions and Group Policy.
• Supporting Microsoft Intune, Defender for Endpoint and Microsoft 365 environments.
• Performing server maintenance, backups and ensuring system security.
• Maintaining IT documentation and standard operating procedures.
• Working closely with third-party suppliers to resolve technical issues.
• Identifying opportunities to improve IT processes and the end-user experience.

Qualifications

• Previous experience in an IT Support Engineer, Desktop Support or Systems Administrator role.
• Strong knowledge of Windows Server, Active Directory and Group Policy.
• Experience with Microsoft Intune, Microsoft Defender and Modern Workplace technologies.
• Good understanding of networking principles including TCP/IP, DNS, DHCP and VPNs.
• Experience supporting PCs, servers, printers and peripheral devices.
• Excellent troubleshooting and problem‑solving skills.
• Strong communication skills with a customer‑first approach.
• The ability to prioritise workloads and work effectively in a fast‑paced operational environment.

Additional Information

25 days annual leave plus 8 bank holidays with the option to purchase up an additional 5 days

A life assurance policy that pays out 4 x Salary

Employee Assistance Programme that provides you with confidential support, information, and advice to help you

Employee Discount Scheme through Benefit Hub

Disclosure requirements pertaining to the collection of your personal data:

Responsible for processing the information provided in your application is the company specified in the job advertisement, with its registered office as indicated. The company processes your data for the purpose of establishing an employment relationship on the basis of Art. 6 (1) b GDPR / Section 26 (1) sentence 1 BDSG.

The retention period for your data is determined by the statutory time limits applicable in the respective country, beginning upon completion of the recruitment process. You can find these here .

You can contact the company’s Data Protection Officer at the above-mentioned postal address.

Further information on data protection and your rights can be found here .

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