IT Support Engineer

Digital Waffle; Bangor; On-site; GBP 30,000 - 38,000; Full time

Job summary

A local tech company in Bangor is seeking an IT Support Engineer to provide remote and on-site support. You will manage support tickets, monitor client systems, and directly impact local businesses. Ideal candidates have experience in the Microsoft Stack and networking. The role offers a competitive salary and overtime opportunities, as well as a supportive team environment.

Benefits

Competitive salary & benefits

Workplace pension

Private health insurance

Free on-site parking

Qualifications

• Experience in Microsoft Stack: Windows & Office, Windows Server (Active Directory, Group Policy, Hyper-V).
• Administration of Microsoft 365 including Exchange, SharePoint, OneDrive, Teams, and Entra ID.
• Proficient in networking protocols and configurations.

Responsibilities

• Provide technical support as the first point of contact for clients.
• Manage and resolve support tickets in a PSA system.
• Proactively monitor client systems to prevent issues.

Skills

Experience in Microsoft Stack

Microsoft 365 Administration

Networking

Tools

Windows Server

Microsoft 365

TCP/IP

Job description

Job Title: IT Support Engineer | Location: Bangor, Co. Down | Salary: £30,000 - £38,000 per year (depending on experience) + Overtime Opportunities | Job Type: Full-time, Permanent

The Role

We are looking for a motivated and talented IT Support Engineer to join a close-knit team in Bangor. If you're passionate about technology, love solving problems, and want to make a real impact, this is the role for you.

Benefits:

• Competitive salary & benefits: £30,000 - £38,000, plus opportunities for overtime, a workplace pension, and private health insurance.
• Stress-free commute: Easily commutable from Belfast with free on-site parking.
• Make a difference: Directly impact local businesses.
• Variety & growth: Work with a diverse range of clients and technologies.
• Supportive team: Join a friendly, collaborative environment where contributions are valued.

Your Role & Impact

You'll be a key player in the team, providing both remote and on-site support. You will have the autonomy to manage your own projects and build direct relationships with clients.

Your day-to-day will involve:

• Being the first point of contact for clients, providing friendly and effective technical solutions.
• Managing and resolving support tickets from start to finish in a PSA system. Handling IT projects, from system migrations to new hardware rollouts.
• Proactively monitoring client systems to prevent issues.
• Visiting client sites to provide on-the-ground support (mileage reimbursed).
• Staying up-to-date with new technologies and helping clients navigate IT changes.

Essential Skills

• Experience in Microsoft Stack: Windows & Office, Windows Server (Active Directory, Group Policy, Hyper-V).
• Microsoft 365: Administration of Exchange, SharePoint, OneDrive, Teams, and Entra ID.
• Networking: TCP/IP, DHCP, DNS, VLANs, VPNs, and Firewall configuration.

Desirable skills but not essential

• Experience with ticketing systems like Autotask PSA.
• Familiarity with monitoring tools like Datto RMM.
• Knowledge of Intune, PowerShell, or cloud-managed endpoint security.
• Experience with common business software, such as Sage products.

Apply directly or email your CV