IT Support Desk Technician

Harrier Print Ltd; Highweek; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading printing firm is seeking an IT Support Desk Technician to enhance their IT operations in Highweek. Responsibilities include providing 1st and 2nd line support for hardware, software, and network systems, while also maintaining high service standards. Ideal candidates will have expertise in Windows OS, Microsoft 365, and networking fundamentals. This role includes both remote and on-site support, with perks such as a comprehensive benefits package and 33 days’ holiday. Training and career development opportunities are also provided.

Benefits

Pay, bonus and pension

33 days’ holiday

Personal development

Recognition and reward

Health Cash Plan

General Income Protection

Life Assurance

Employee Assistance Programme

On-site parking

Great public transport links

Qualifications

• Experience providing 1st and 2nd line IT support in a multi-site or production environment.
• Strong knowledge of Windows OS, Microsoft 365, Active Directory, and Azure/Entra ID.
• Understanding of networking fundamentals (DNS, DHCP, TCP/IP) and VPN connectivity.

Responsibilities

• Provide high-quality 1st and 2nd line technical support.
• Set up, configure, and maintain user hardware.
• Support Zebra printers and Raspberry Pi devices.
• Administer Active Directory, Azure/Entra ID, and Microsoft 365.

Skills

1st and 2nd line IT support

Windows OS

Microsoft 365

Active Directory

Azure/Entra ID

Networking fundamentals

Excellent communication skills

Documentation skills

Tools

Manage Engine ServiceDesk

Cisco Duo

Zebra printers

Raspberry Pi

Job description

We are seeking an IT Support Desk Technician to join our IT team. This hands‑on role is vital in ensuring smooth day‑to‑day operations across the business by providing first and second‑line support for hardware, software, and network systems. You’ll work closely with colleagues in the UK and Czech Republic, delivering timely, professional assistance and maintaining high standards of service and reliability.

Key Responsibilities & Tasks

• Provide high‑quality 1st and 2nd line technical support via Manage Engine ServiceDesk, meeting SLAs.
• Set up, configure, and maintain user hardware (HP PCs, Dell laptops, Microsoft Surface devices) and peripherals.
• Support Zebra printers and Raspberry Pi devices used in production environments.
• Administer Active Directory, Azure/Entra ID, Microsoft 365, and Adobe Admin Centre.
• Deliver remote and occasional on‑site support, including visits to the Czech Republic.
• Assist with LAN, WAN, VPN, firewall, and Wi‑Fi troubleshooting.
• Configure and manage MFA through Cisco Duo, ensuring security compliance.
• Maintain accurate documentation and knowledge base articles.
• Participate in the on‑call rota for critical incident support.

What we’re looking for

• Experience providing 1st and 2nd line IT support in a multi‑site or production environment. Strong knowledge of Windows OS, Microsoft 365, Active Directory, and Azure/Entra ID.
• Familiarity with Zebra printers, Raspberry Pi devices, and remote management tools.
• Understanding of networking fundamentals (DNS, DHCP, TCP/IP) and VPN connectivity.
• Knowledge of security tools and protocols, including MFA and endpoint protection.
• Excellent communication and documentation skills.
• Willingness to travel, including occasional trips to the Czech Republic.

What we offer

• Great package – pay, bonus and pension
• 33 days’ holiday
• Personal development
• Recognition and reward
• Health Cash Plan
• General Income Protection
• Life Assurance
• Employee Assistance Programme
• On‑site parking and great public transport links