IT Support Coordinator

PUMA Group; Manchester; On-site; GBP 28,000 - 35,000; Full time

Job summary

PUMA Group is seeking an IT Support Coordinator based in Manchester. This role involves providing 1st line technical support to staff, managing IT hardware, and ensuring efficient IT operations. You will be part of a dynamic team dedicated to maintaining security and compliance while enhancing the IT experience for users.

Qualifications

• Experience of technical support in a corporate setting
• Ability to work under pressure and to meet tight deadlines
• Self-motivating with an ability to work on own initiative

Responsibilities

• Provide hands-on 1st-line IT support for staff and visitors in the Manchester head office
• Provide remote and on-site support for Puma Teamwear
• Adhere to local and global security standards and practices

Skills

Technical support

Knowledge of O365 products

Knowledge of Windows

Knowledge of iOS/Mac

Problem-solving skills

Attention to detail

Job description

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy and all genders are welcome. Simply click APPLY ONLINE and follow the steps to upload your application.

YOUR MISSION:

The IT Support Coordinator will be based in Puma UK’s central Manchester office and be responsible for providing 1st line technical support to on-site staff and staff located at Puma’s other Manchester offices including Puma Teamwear. The role will also include deploying and managing IT hardware and ensuring the smooth running of all local IT systems.

Reporting to the IT Operations and Infrastructure Manager, you will be part of a small team responsible for all of Puma UK’s hardware and software systems, working with specific tools and procedures to ensure ongoing security and compliance of the business.

Responsibilities:

• Provide hands-on 1st-line IT support for staff and visitors in the Manchester head office
• In person on-site support 5 days a week manning a physical ‘help-desk’
• Provide remote and on-site support for Puma Teamwear
• Provide support for user hardware issues (laptops, phones, etc.)
• Provide support of the office IT and AV infrastructure (network, printers, AV systems)
• Windows/iOS/Mac hardware setup and deployment (laptops and phones)
• Issue management/escalation within the IT Operations team
• Remote support for offsite users
• User inductions/training
• Adhere to local and global security standards and practices and react to any security alerts
• Occasionally cover other IT support roles and locations
  
  

YOUR TALENT:

• Experience of technical support in a corporate setting
• Knowledge and experience of O365 products
• Knowledge and experience of Windows and iOS/Mac
• Experience of hardware deployment
• Quick, bright, talented and adaptable
• Ability to work with users across multiple departments to fully understand needs
• Ability to learn quickly on the job
• Ability to work under pressure and to meet tight deadlines
• A good level of planning and organising skills
• Open personality with a strong desire to learn and develop
• Able to work as part of a team
• Attention to detail
• Self-motivating with an ability to work on own initiative
• Commercially aware with an active interest in Sports and Fashion
• Well-developed problem-solving skills
  
  

PUMA supports over 19,000 employees across 120+ countries. The PUMA Group owns the brand PUMA, Cobra Golf and stichd, and is headquartered in Herzogenaurach, Germany.

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.