Regional Support Coordinator

Carlisle Support Services; Liverpool; On-site; GBP 26,000 - 32,000; Full time

Job summary

Join a leading brand in support services as a Regional Support Coordinator. You will oversee event staffing, manage resources, and enhance operational efficiency across major venues. This is a dynamic role with opportunities for recognition and career progression in a growing organization committed to equality and diversity.

Benefits

23 days paid holiday increasing to 25 after 2 years

Discounts and Cashbacks

Employee Assistance Program

Refer a Friend Scheme

Cycle to Work Scheme

Qualifications

• Experience with large-scale events.
• Strong IT skills including Microsoft Suite.
• Experience in staff management and payroll.

Responsibilities

• Manage staffing levels and resources for events.
• Support annual recruitment cycle and training coordination.
• Provide internal reporting on event planning and staffing.

Skills

Staff Management

Time Management

Organization

Self-motivation

IT Skills

Tools

Microsoft Suite

Timegate

Job description

23 days paid holiday increasing to 25 after 2 years

Discounts and Cashbacks

Employee Assistance Program

Refer a Friend Scheme

Cycle to Work Scheme

The role

Carlisle Support Servicesis looking for a Regional Support Coordinator, you will be an integral part of a tightly knit team responsible for consistently delivering best-in-class service across all events and security contracts with ad hoc requirements in the North Division, to include but not limited to; ACC Liverpool (M&S Bank Arena, Exhibition Centre Liverpool, and Convention Centre), Manchester Central, Huddersfield Town FC, Burnley FC, Liverpool FC, Liverpool CC.You will report directly to the Head of Operations and will be responsible for proactively managing resources to deliver the operation.

Your core role will include but not be limited to the following activities:

• Create Events on Time and Attendance system (Time gate).

• Replace all staff on shift who have reported absence in advance.

• Complete shift arbitrations.

• Respond to staff queries.

• Ensure all events are staffed to the correct levels required by the Client(s).

• Manage annual leave requests and queries.

• Oversee the leavers process and quarterly data cleanses.

• Support with management of the annual recruitment cycle.

• Support with coordinating training and inductions.

• Support with sign in process on large scale events.

• Manage and file relevant documents per event.

• Support with billing process where required.

• Provide weekly and daily (in line with working schedule) internal reporting on large-scale event planning, recruitment numbers, and staffing levels .

The ideal candidate

• Experience with large-scale events.

• Experience in staff management (payroll, holiday management, queries).

• Strong IT skills, including full working knowledge of the Microsoft suite.

• Familiarity with scheduling/workforce management software, preferably Timegate.

• Flexible and organized.

• Self-motivated.

• Good time management skills and ability to prioritize own workload.

• Able to operate under own initiative and to tight deadlines.

• Always takes responsibility and accountability.

Mainly Monday - Friday however some weekend work to support events when required

Successful candidates will be required to provide original documentation for detailed screening and vetting processes.

This could include the following: passport / driving licence / utility bill dated in the last 3 months / HMRC letter / original bank statement / original payslip / birth certificate / a valid share code.

About us

Join a growing market-leading brand of support services to work with the UK’s largest brands such as Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, BBC StudioWorks, and many more.

Carlisle currently employees over 5,000 dedicated and enthusiastic staff members to deliver events, security cleaning, and retail facilities support services across the UK’s most renowned sites and critical infrastructure.

Apply today to find out more and embark on an exciting career journey filled with unrivalled recognition schemes and progression opportunities aimed at helping you achieve your true potential.

Equality, Diversity, and Inclusion

At Carlisle, we are committed to Equality, Diversity, and Inclusion in all areas of employment, recruitment and selection, training, development, and promotion.

In all situations people will be judged solely on merit or ability.