IT Support Coordinator

The Openwork Partnership; Leeds; Hybrid; GBP 28,000 - 37,000; Full time

Benefits offered by this job

Salary up to £32,500

On-target bonus 7.5%

Pension matched 5% + 5%

Critical illness cover

Income protection

Death in service 4x

Holiday allowance

Volunteer days

Private medical insurance

Dental insurance

Job summary

2Plan Wealth Management is seeking a dedicated IT Support Coordinator to provide 1st and 2nd line IT support across staff and advisers in a hybrid Leeds-based role.

Salary up to £32,500 with on-target bonus of 7.5%, generous pension (matched up to 5% plus 5%), and other benefits. Join a dynamic wealth management environment that values collaboration and professional growth.

Qualifications

• 2–3 years experience in IT support.
• Strong understanding of Windows OS and endpoint management.
• Experience resolving tickets via a ticketing system.
• Good collaboration with internal teams.
• Natural problem-solving mindset with attention to detail.

Responsibilities

• Provide 1st and 2nd line IT support to staff and advisers.
• Troubleshoot hardware and software issues across platforms.
• Document all interactions and resolutions in the ticketing system.
• Ensure requests are resolved within SLA timeframes.
• Conduct system maintenance and administration.

Skills

2-3 years IT support

Windows OS

Ticketing system

Collaboration

Problem-solving

Tools

Ticketing system

Job description

The opportunity

We are seeking a dedicated IT Support Coordinator to join the team to provide exceptional technical support across 2plan. This role offers an exciting opportunity to work in a dynamic environment where you will be responsible for delivering 1st and 2nd line IT support to all staff and advisers within the organisation.

Please note, this is a hybrid role based in Leeds 3 days per week.

Benefits package

• Salary - Up to £32,500 depending on experience
• Bonus scheme - on target bonus - 7.5%
• Pension scheme - contribute up to 5% of your salary and Openwork will match you and put in an extra 5%
• Critical illness cover
• Income protection - 1x salary
• Death in service - 4x salary
• 27 days holiday + bank holidays, with the opportunity to buy up to an additional 10 days
• Up to 3 working days per year of paid time to participate in volunteering activities
• A range of other flexible benefits to include private medical insurance, dental insurance and much more

Key responsibilities

• Provide responsive and effective 1st and 2nd line technical support to 2plan staff, advisers and internal stakeholders
• Diagnose, troubleshot, and resolve hardware and software issues across various platforms and applications
• Maintain detailed documentation of all support interactions and resolutions in ticketing system
• Ensure all support requests are handled within established SLA timeframes
• Conduct system maintenance and administration

What will you need to succeed?

• At least 2-3 years experience in an IT Support role
• Good understanding of Windows operating systems and endpoint management
• Experience managing and resolving tickets through a ticketing system
• Strong collaboration skills to be able to work closely with internal colleagues and teams
• Natural problem-solving mindset with good attention to detail

Why us?

2Plan Wealth Management was Launched in July 2007 and we have continuously built on our strengths to become one of the leading wealth management firms in the UK. Our head office administration, technology and regulatory teams provide exceptional support to all our financial advisers around the country, enabling them to deliver the best possible service to clients. The client experience is paramount and all our advisers pride themselves on providing up-to-date advice and building long lasting, professional client relationships. We want all our clients to view 2plan wealth management as their trusted go-to adviser for their financial matters.

At The Openwork Partnership, we're a dynamic, fast paced, and growing business with huge ambition. This is all made possible by the brilliant people who are part of The Openwork Partnership family. We're investing heavily in our colleagues, continuously striving to give them the platform to develop personally and professionally and reach their full potential. We’re also very proud of our culture, as one of the Best 100 Large Companies to work for in 2022. The Openwork Partnership values, and respects individuality and we are committed to building an inclusive culture and environment which truly recognises and celebrates our colleague’s individual differences and identities – just like our financial advice, for us, it’s personal.

We believe everyone can make a difference and your race, religion, disability, and gender will never be a barrier. At Openwork, we have a strong ethic of care for each other where you can balance a successful career with your commitments and interests outside of work. We believe that you will bring your best self to work if you are trusted to choose when, where and how you do it.