IT Support Associate

AXA UK; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading company as an IT Service Desk Analyst in London, supporting colleagues across the EMEA region. This role involves troubleshooting various technical issues and ensuring smooth IT operations while providing excellent customer service. The company offers competitive remuneration, flexible working options, and a supportive culture with ample opportunities for professional growth.

Benefits

Self-Invested Personal Pension Scheme (SIPP)

Incentive bonus scheme

25 days holiday plus bank holidays

Flexible working options

Private healthcare plan

Life assurance

Employee assistance programme

Group Income Protection

Voluntary benefits

Discounts on products and services

Qualifications

• Experience in an IT Service Desk or customer support environment.
• Strong communication skills in English, both written and verbal.
• Working knowledge of Windows OS, Microsoft Office, Active Directory, and Exchange.

Responsibilities

• First point of contact for technical support inquiries.
• Troubleshoot and resolve Level 1 and 2 issues.
• Manage user accounts and maintain records of support activities.

Skills

Communication

Problem-solving

IT support

Customer service

Education

Associate’s degree in Computer Science or IT

Tools

ServiceNow

Remedy

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work

Fortune Best Workplaces in Financial Services & Insurance

IT Support Associate

Step into the fast-paced world of IT support and innovation.

Job Location:London

Job Type:Permanent

Remuneration:Competitive salary based on experience, skills, and qualifications

We have an exciting opportunity for anIT Service Desk Analystto join our dynamic team at Sedgwick.

As an IT Service Desk Analyst, you’ll be the first point of contact for our colleagues across the EMEA region, helping to keep our systems running smoothly and our people connected. Whether you're resolving technical issues, supporting enterprise applications, or guiding users through troubleshooting steps, your work will be essential to our daily operations.

As an IT Service Desk Analyst at Sedgwick, you'll be the first point of contact for colleagues needing technical support. You'll troubleshoot and resolve Level 1 and 2 issues, escalate more complex problems, and assist junior analysts with technical queries. Your role involves managing user accounts, maintaining detailed records of support activities, and ensuring timely follow-ups in line with service level agreements.

You'll support a variety of devices and applications, from laptops and printers to Microsoft Office, ERP, CRM, and VPN tools. Collaboration is key—you’ll work closely with teams across the organization, follow standard procedures, and contribute to knowledge sharing to ensure smooth and efficient IT operations.

What you’ll bring:

• Experience in an IT Service Desk or customer support environment.
• Strong communication skills in English, both written and verbal.
• Familiarity with ITSM tools such as ServiceNow or Remedy.
• A passion for solving problems and helping people.
• Working knowledge of Windows OS, Microsoft Office, Active Directory, and Exchange.
• Understanding of networks, databases, and IT security concepts.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• A customer-first mindset and a drive to deliver excellent service.

What’s helpful, but not essential:

• Associate’s degree in Computer Science or IT.
• Certifications such as CompTIA A+, Network+, Security+, or Microsoft Certified IT Professional.
• Basic knowledge of ITIL and service desk metrics.

What we’ll give you:

Remuneration & more

• Competitive salary tailored to your experience and qualifications
• Self-Invested Personal Pension Scheme (SIPP)
• Incentive bonus scheme
• 25 days holiday plus bank holidays
• Flexible working options – from our office or your home

Health & support

• Private healthcare plan (including pre-existing conditions)
• Life assurance
• Employee assistance programme
• Group Income Protection

Other benefits

• Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, digital GP access
• Discounts on a wide range of products and services

This isn’t just a job – it’s your gateway to a thriving IT career.

At Sedgwick, we don’t just support systems – we support people. With access to Sedgwick University’s 15,000+ on-demand courses and role-specific training, you’ll have everything you need to grow your skills and shape your future.

Ready to make an impact?

Apply now – we’d love to hear from you.

Whether you’re a seasoned IT professional or returning to the workforce, we welcome applicants from all backgrounds. We’re proud to be an inclusive employer with a zero-tolerance policy toward discrimination of any kind.

Sedgwickis an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.