IT Support Associate , Ops Tech Solutions Delivery

Amazon; Bedford; On-site; GBP 25,000 - 32,000; Full time

Job summary

A leading company is looking for an IT Support Associate to join their Ops Tech Solutions team. The role involves providing 24/7 technical support and ensuring operational efficiency globally. The ideal candidate should have a Bachelor's degree, excellent communication skills, and knowledge of IT troubleshooting.

Qualifications

• 6 to 18 months of work experience in IT support is preferred.
• Good communication skills are essential.

Responsibilities

• Demonstrate clear communication with internal customers.
• Provide IT support for desktops, laptops, printers, and scanners.
• Meet targets for Response and Resolution SLA.

Skills

Effective Communication Skills

Basic Knowledge on IT Troubleshooting

Basic Understanding of Operating Systems

Education

Bachelor’s degree/Diploma

Tools

ITIL-Based Ticketing Tools

Monitoring Tools

Job description

IT Support Associate , Ops Tech Solutions Delivery

At Amazon, we strive to be Earth’s most customer-centric company where people can find and discover anything they want to buy online. We hire the world’s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We’re making history and the good news is we’ve only just begun.
Amazon, one of the top 100 companies in the United States, has an immediate opening for an IT Support Associate .
IT Service Desk (SD) is the centralized IT support organization within OTS Global IT Delivery located across America, Europe/Prague, India. The team utilizes an omni-channel contact center to provide efficient, streamline 24x7 IT support to Worldwide (WW) Operations (Ops) associates and internal/external support for Amazon Lockers. Overall, SD plays a critical role in ensuring the smooth functioning of Amazon sites globally and thereby has a direct impact on Amazon’s ability to serve its customers on time.

Responsibilities include, but are not limited to:

1. Effective Communication Skills: Demonstrating proficiency in clear and concise communication. This role needs interaction with Amazon Internal customers it includes APAC/EMEA/AMER Operation /IT team/Customer support.
2. Adherence to standard operating procedures (SOPs) is fundamental to maintaining consistency and efficiency in daily operations.
3. Basic Knowledge on IT Troubleshooting on end user devices: Competence in resolving issues on various client devices, including desktops, laptops, printers, and scanners.
4. Basic Understanding and troubleshooting skills on Various Operating system specifically on Windows and Linux
5. This position requires a flexible work schedule involving rotational shifts. Providing real-time customer experience by working in 24*7 operating environment.
6. Adherence to OTS Service Desk Goals: Meeting targets for Response and Resolution SLA, CSAT, and effectively managing incidents.
7. This role will be working from Bangalore (BLR18) Corporate office.


A willingness to relocate as career advancement opportunities throughout the company become available is strongly desired.


Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation..

BASIC QUALIFICATIONS

• Bachelor’s degree/Diploma
• 6 months to 18 months of work experience.
• Good communication skills

PREFERRED QUALIFICATIONS

• Basic Understanding of ITIL-Based Ticketing Tools and Monitoring Tools
• Basic Understanding and troubleshooting skills on Network



Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Based on your recent activity, you may be interested in:

Posted: April 10, 2025 (Updated about 1 month ago)

Posted: January 21, 2025 (Updated 14 days ago)

Posted: February 26, 2025 (Updated 14 days ago)

Posted: February 11, 2025 (Updated 14 days ago)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.