IT Support Assistant Internship

York St John University; York and North Yorkshire; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Flexible working

Pension scheme

Health Cash Plan

Employee Assistance Programme

Job summary

York St John University in York invites applications for a one-year placement within ITS (Innovation and Technology Services). You will gain practical experience in IT service delivery, technical support, and project work across the ITS department.

The role involves providing basic first-line support to students and staff, handling routine enquiries, and assisting with the development and maintenance of university software, IT hardware, data integrations and documentation.

Qualifications

• Strong communication and interpersonal skills.
• Willingness to learn IT hardware, software, and services.
• Able to work in a team and meet deadlines.
• Documentation and record-keeping are important.

Responsibilities

• Provide basic first-line IT support to students and staff.
• Assist with routine enquiries and escalation procedures.
• Support maintenance and development of university software and hardware.
• Document systems, data integrations, and procedures.
• Contribute to IT projects and service improvements.

Skills

Communication

IT support interest

Teamwork

Organisational skills

Documentation

Proactive problem solving

Tools

Microsoft 365

Job description

*This opportunity is only available to York St John University Students

Full-time, Fixed term (12 months)

Salary: £26,093 per annum

Location: York

This team operates using agile working such that your time is split between working from home and having some on-site presence (at our York Campus). Flexible working is supported and you are welcome to discuss further details about agile working in practice should you be invited to interview.

Introduction to YSJ university

Situated in the heart of the historic city of York, and with the addition of our London Campus, York St John University has a long and proud tradition as a distinguished higher education provider. Our success is founded on the quality of academic teaching and research, our thriving campus environments, our professional and pastoral support, and our values of an inclusive, innovative and ambitious community with a strong sense of belonging.

The Team

ITS (Innovation and Technology Services) is the University's IT directorate, responsible for the maintenance and onward development of IT services that support the University's business needs and the development and design of innovative new services in support of the University's Digital Strategy.

The placement will provide an opportunity to work with colleagues across the wider ITS department, including Service Desk, Applications, Networks, Infrastructure, and Media & Digital. The student will gain practical experience of how these teams collaborate to deliver IT services, support University operations, and contribute to the development of new and existing services.

The Role

This one-year placement role will provide two students with practical experience of IT service delivery, technical support, and project work across the University. The post-holder will work alongside colleagues across ITS, supporting the delivery and development of IT services while building their technical knowledge and professional skills.

The role will include working with the IT team to provide basic first-line support to students and staff, assisting with routine enquiries, and following agreed procedures for escalating issues to specialist technical colleagues. The placement student will also have opportunities to support colleagues in the maintenance and development of University software, applications, IT hardware, data integrations, and supporting documentation.

The post-holder will contribute to the wider work of ITS, working collaboratively with colleagues to design, develop, test, and document systems as defined by the line manager. They will also support departmental records, standards, and documentation, and may contribute to IT projects and service improvement activities.

The placement is intended to provide a broad introduction to professional IT services, allowing the student to develop practical technical, communication, teamwork, and problem-solving skills while gaining an understanding of the different career pathways within IT.

Required skills and experience

The successful candidate will have a genuine interest in IT and a willingness to learn and develop their technical skills. They will be able to work effectively as part of a team, communicate clearly with colleagues and users, and approach problems in a practical and positive way.

• Good communication and interpersonal skills, with the ability to explain technical information clearly to non-technical individuals.
• An interest in IT support and a willingness to develop knowledge of IT hardware, software, applications, and University IT services.
• The ability to work effectively as part of a team, collaborating with colleagues across ITS to solve problems and deliver IT services.
• Good organisational skills, with the ability to manage and prioritise tasks and complete work to agreed deadlines.
• An understanding of the importance of documentation and maintaining accurate records in IT support and service delivery.
• A willingness to learn, take responsibility for tasks, and develop technical and professional skills throughout the placement.
• A proactive approach to problem solving, with the ability to remain positive and seek support when faced with unexpected challenges.

Desirable skills and experience:

• Experience using Microsoft 365 tools.
• Previous experience in IT support, helpdesk, or customer-facing technical roles, including voluntary or academic experience.

PLUS

• Any other duties as may reasonably be required.
• Ensure that the highest standards of professional performance are maintained.
• Demonstrate a personal commitment to equality, diversity and inclusion and ensure equal opportunities are integral to the work of the department.
• Ensure compliance with relevant legislation and statutory codes of practice, as advised.
• Participate in the arrangements for performance review.
• Ensure that professional skills are regularly updated through participation in training and development activities.
• Ensure all University policies are implemented within the remit of this post.

Additional information

For informal enquiries please contact Thomas Langton at [e-mail] .

It is anticipated that the selection process will include an interview. Further details will be provided if you are shortlisted for interview.

Unfortunately this role is not eligible for Skilled Worker Visa sponsorship however we welcome your application if you are able to evidence right to work in the UK via an alternative route.

We offer a range of family friendly and inclusive policies and facilities and welcome applications from individuals from underrepresented backgrounds. As part of our commitment to providing an inclusive working environment, consideration is given to all requests for job share or flexible working arrangements.

This vacancy is scheduled to close on the date indicated at the bottom of this advert, but we encourage you to please apply as early as possible as we may consider closing earlier if we receive a high level of applications. If the vacancy is closed earlier, all pending applicants will be notified and provided with 24 hours' notice to submit an application.

Application process support

We are keen to support you throughout the recruitment process. Before starting your application please refer to the attached candidate application form guidance below which provides advice about completing the application process.

If you require a reasonable adjustment in order to apply for this position please contact [e-mail]. Within the application form there is an opportunity for you to request a reasonable adjustment at the interview stage of the process, however if you wish to discuss this in further detail at any point in the process please do not hesitate to contact us. The following resource may help you adapt the device you are using to apply to suit your needs My Computer My Way (abilitynet.org.uk)

Please note that CVs are not accepted in place of the application form. Within the application process you will be asked to answer a selection of work-related questions. Our aim is to get to know you, and understand your individual skills and experience, and how you would apply these within the role. We are aware that AI can be helpful in shaping your responses, but we encourage you to share your answers in your own words.

Our benefits package

• Excellent annual leave entitlement, including five discretionary university closure days over the Christmas period
• Disability leave (applies to staff who have disclosed a disability and is also available to staff with disabled dependants)
• Pension scheme
• Health Cash Plan after six months service
• Employee Assistance Programme
• Paid leave for Armed Forces Reservists
• On-campus courses, one-to-one tutorials, and online resources to help you develop your digital skills and work with new software
• Relocation expenses package for certain roles
• Reimbursement of Skilled Worker Visa application fees and Visa loan scheme for additional costs (if applicable to the role)

Further information about life at YSJ

Our attached 'further information' document below provides further information about our culture, achievements and testimonials from our employees.

Read more about our culture, inclusive community, working arrangements and benefits for York St John employees

Read the latest news, views and stories from our staff and students.

Read more about our commitment to managing and reducing our environmental impact and to promoting sustainable development wherever we can.

Closing Date - Friday 02 October 2026 at midnight

Provisional Interview Date - Friday 23 October 2026

Further details:

• Job Description
• Further Information
• Candidate application form guidance

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