IT Support Assistant

Pixi Inc.; City Of London; On-site; GBP 26,000 - 34,000; Full time

Job summary

Pixi Inc. is seeking an organised IT Support Assistant to join our London IT department. The role is based on-site at our Central London office and involves supporting software and hardware, training users, and maintaining IT resources.

We are looking for someone with prior IT assistant experience, strong attention to detail, and excellent communication skills to thrive in a fast-paced setting. The role includes Microsoft 365 administration and basic networking tasks.

Qualifications

• Prior experience as an IT assistant or similar role.
• Strong attention to detail with the ability to manage multiple tasks.
• Excellent communication skills in a fast-paced environment.
• Comfortable working with shifting priorities and changing demands.
• Calm under pressure with a proactive, solutions-focused mindset.
• Highly organised and able to follow a structured approval process.

Responsibilities

• Provide IT support for software and hardware across offices, stores, and events.
• Train users on software and hardware used.
• Develop and maintain training manuals, FAQs, and How-Tos.
• Set up new starters with software, hardware, and Microsoft accounts.
• Administer Microsoft 365 in line with competency and trust.
• Perform basic networking tasks including cabling, connectivity, and CCTV.
• Research IT solutions for business challenges, including AI where appropriate.
• Develop and expand Excel-driven business systems and data manipulations.
• Handle other non-IT tasks as required by the Company.
• Fulfill all other responsibilities as assigned.

Skills

IT support

Attention to detail

Communication

Multitasking

Organised

Proactive mindset

Job description

On-site: Central London, UK (5 days in office)

About Pixi

Pixi was created in 1999 and launched from our flagship boutique in Soho, London. Since then, Pixi has built a loyal worldwide following through skincare-first beauty products that enhance natural radiance. Founded by Petra Strand, Pixi combines innovative formulations with botanicals and beneficial ingredients designed for real women with busy lifestyles. Our philosophy has always been simple: create multitasking, effortless beauty products that help women look like themselves—only better.

The Role

We are looking for an organised, proactive and detail-oriented IT Support Assistant to join the IT department, based in our London office.

Hours of Work

This is a full-time role based in our office located in Central London.

Key Responsibilities

• IT support for both software and hardware used by the Company in all its areas of business (e.g. office, stores, events, etc.).
• Training users on the software and hardware used.
• Development and maintenance of training manuals, FAQs and How-Tos.
• Setting up new starters with software, hardware and Microsoft accounts.
• Ongoing Microsoft 365 administration of areas in line with competency, experience and trust.
• Basic networking tasks such as cabling, connectivity and CCTV.
• Research IT solutions to various business challenges including the potential use of AI where appropriate.
• Development and expansion of database and Excel driven business systems including any required data manipulations.
• Any other non-IT tasks, as and when required by the Company.
• All other responsibilities as assigned.

Skills & Experience

• Prior experience as an IT assistant or similar role.
• Strong attention to detail with the ability to manage multiple projects simultaneously.
• Excellent communication skills.
• Comfortable working in a fast-paced environment with changing priorities.
• Calm under pressure with a proactive, solutions-focused mindset.
• Highly organised, self-motivated and ability to work with a structured approval process.