IT Support Apprentice

Skern Training; Priorslee Village; On-site; GBP 13,000 - 18,000; Full time

Benefits offered by this job

Fully funded apprenticeship

Structured training

Hands-on experience

Friendly environment

Job summary

Skern Training is seeking an IT Support Apprentice to start a career in technology while earning a structured apprenticeship. You will help customers by phone and email, log and track issues, and gain hands-on experience with SQL databases and cloud software.

The role offers a fully funded apprenticeship with mentoring, practical IT support experience, and opportunities to work with development and project teams across campus locations.

Qualifications

• Genuine interest in technology and software
• Clear, professional communication
• Organised, reliable and eager to learn
• Able to think logically and solve problems
• Team player who collaborates well with others
• GCSE English and Maths at grade 4/C or higher
• Basic IT skills and curiosity about IT systems
• Interest in software and technology

Responsibilities

• Answer customer queries by phone and email.
• Log, manage and update support tickets.
• Investigate and resolve common software issues.
• Assist users with Alpha Tracker and related apps.
• Escalate complex issues to senior staff.
• Test software updates and new features.
• Support software upgrades and installations.
• Create and update support documentation.
• Maintain accurate customer records.
• Collaborate with Development and Project teams

Skills

Analytical skills

Logical

Initiative

Education

GCSE English and Maths

Tools

Microsoft SQL Server

Cloud-hosted software

Job description

Start Software develops specialist software used by organisations in the UK and internationally to manage environmental compliance.

Start Software develops specialist software used by organisations in the UK and internationally to manage environmental compliance. We are looking for an enthusiastic IT Support Apprentice who enjoys solving problems, learning new technology and helping people.

Key Responsibilities:

• Respond to customer queries by phone and email
• Log, manage and update support tickets
• Investigate and resolve common software issues
• Help customers use Alpha Tracker and related applications
• Escalate complex issues to senior colleagues
• Test software updates and new features
• Assist with software upgrades and installations
• Create and update support documentation
• Maintain accurate customer records
• Work with the Development and Project teams

Entry requirements

We are looking for someone who:

• Has a genuine interest in technology
• Communicates clearly and professionally
• Is organised, reliable and willing to learn
• Can think logically and solve problems
• Works well as part of a team
• GCSE Grade 4/C or above, or equivalent, in English and Maths
• Basic IT skills
• An interest in software and technology

Skills required

• Analytical skills
• Logical
• Initiative

Training to be provided

You will gain practical experience in:

• IT and application support
• Software troubleshooting
• Microsoft SQL Server and databases
• Cloud-hosted software
• Software testing
• Cyber security
• Business communication

Things to consider

What We Offer

• A fully funded apprenticeship qualification
• Structured training and mentoring
• Hands‑on experience and real responsibility
• A friendly and supportive working environment

  Location

  Training delivery site:
  All Campuses

  At a Glance

  Salary:
  £15600 per year

  Working week:
  Monday to Friday

  Duration:
  21 Months

  Apprenticeship standard:
  Information communications technician (Level 3)