It Support Apprentice

Eat IT Drink IT Ltd; Leeds; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player in IT solutions is seeking an enthusiastic IT Apprentice to join their dynamic team in Leeds. This exciting role offers the chance to gain hands-on experience while providing essential network support to hospitality clients across the UK. You'll be troubleshooting issues, configuring networks, and ensuring systems are secure and reliable. With a commitment to training and professional growth, you'll receive valuable coaching from experienced professionals, leading to an accredited Level 3 IT Support Technician qualification. If you're eager to kickstart your career in IT within a supportive environment, this is the perfect opportunity for you!

Qualifications

• Solid problem-solving abilities and exceptional communication skills are essential.
• Technical knowledge in networking and IT support is required.

Responsibilities

• Troubleshooting and configuring networks at client sites.
• Providing IT and network support, ensuring excellent customer service.

Skills

Problem-solving

Communication skills

Technical knowledge

Education

Level 3 IT Support Technician qualification

Tools

Network cabling (Cat5 and Cat6)

Routers

Modems

Computers

Servers

Switches

Job description

Eat IT Drink IT are a full-service IT Solutions Provider working with hospitality customers across the UK, delivering superb levels of support. Our team of highly experienced engineers are thoroughly committed to improving IT in the hospitality sector; giving staff confidence in the products they offer, whilst ensuring that systems are safe, secure and reliable. Eat IT Drink IT is a one-stop shop and are rightly proud to be the go-to people within our customer base for anything technology-related.

• The role offers long term security and the opportunity to progress into a permanent position.

Due to continued growth, Eat IT Drink IT are currently looking for an IT Apprentice to join their team in their Leeds office; if you have a varied technical knowledge, solid problem-solving abilities, exceptional communication skills coupled with a proactive attitude, this is the role for you. The main responsibility of the role will be to go out to client sites providing network support with and without a manager. The candidate must drive as you will be potentially going out to clients a few days at a time.

Your duties and responsibilities in this role will consist of:

• Troubleshooting
• Configure networks
• Network cabling – Cat5 and Cat 6
• Connect computer network devices such as modems, routers, computers, servers and switches.
• Go out to client sites working on technical issues, providing IT and Network support
• Look at hardware errors adding ram, hard drives - upgrading Windows OS
• Setting up routers
• Provide excellent customer service

Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.

Successful completion of this apprenticeship gives you an accredited Level 3 IT Support Technician qualification, with training in how to:

• Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras.
• Address IT issues by prioritising in response to customer service level agreements.
• Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets.
• Support the roll out of upgrades or new systems or applications.

Monday to Friday, 9.00am to 5.00pm.