IT Support Apprentice

Key Responsibilities
• Provide technical support to end-users, both in person and remotely
• Install, configure, and maintain computer systems and software
• Implement security of the network, data and its storage and communication systems
• Assist with network administration tasks, including setting up user accounts and permissions
• Work together with other managers and directors in relation to IT matters
• Help manage the process for achieving agreed standards for Cyber Security and protocol
• Discuss, agree and maintain IT elements of the Business Continuity Plan
• Assist in ensuring that Bowman Riley operates within the law in relation to copyright licensing and assists with Data management (GDPR)
• Document technical procedures and create user guides.
• Collaborate with the IT Manager to implement new technologies and upgrades.

General Responsibilities
• Assist with Providing 1st/2nd line technical support, answering support queries either directly or via phone or e-mail.
• Support users in the use of computer equipment by providing necessary advice and/or training
• Maintain and update internal documentation and database systems in a timely manner
• Perform system administration and housekeeping activities
• Purchase (after approval) equipment and licenses (e.g., software, hardware etc)
• Ensure all IT deliveries are checked and stored in a secure location
• Secure disposal of old equipment following policy controls
• Assist the IT Manager with hardware installation and support, including desktops, laptops, printers, and access points
• Assist with other ad-hoc duties as required for the role and within the organisation
• Key software installation and support
• Log faulty equipment with third parties
• Assist with desktop/laptop setup and configuration
• Assist with phone/tablet setup and configuration

Behaviours
• Report to and regularly communicate with the IT Manager
• Communicate and deliver our core values.
• Be self-motivated and have the ability to encourage others to work as efficiently and effectively as possible
• Be approachable and respectful
• Proactively share knowledge
• Be actively involved in the wider industry specific to your IT systems
• Act in the best interest of the company; promote your association with the practice in all communications with the broader industry and educational establishments
• Act as a company ambassador when attending events and communicating with people outside the business
• Engage in continued learning and development
• Be flexible and adaptable to change
• Work across all offices and teams where and when required
• An aspiration to continually develop your skills
• Proactive problem solver
• Encourage and support the success and development of others and the business.

Experience and Qualifications
• Qualifications GCSE or equivalent - Maths and English grade C or above (essential)
• Good Communication Skills
• Full UK Driving licence
• Ability to travel to any of the business offices as and when required
• Proficient in Microsoft 365 stack
• To have a commitment to ongoing training to develop your skills in areas relevant to your role
• Hold a recognised qualification in an IT-related subject is preferred but not essential
• Proficient in computer Networking, Security and Communication systems