IT Support Analyst — Travel‑Ready with EV Company Car

Mammoet; Tees Valley; On-site; GBP 35,000 - 44,000; Full time

Benefits offered by this job

Company car (EV)

Car allowance

Bonus dependent on performance

25 days holiday + bank holidays

Enhanced maternity and paternity pay

Life assurance 4 x salary

Job summary

Mammoet in Teesside is seeking an IT Support Analyst to provide 1st and 2nd line support and maintain our IT services and infrastructure. You will work under the IT Team Leader in the Netherlands and travel to other UK sites as required, with occasional trips to the Netherlands for training and team meetings.

The role emphasizes practical problem-solving, documenting queries and solutions, and delivering improvements in line with service management standards, while ensuring user queries are

Qualifications

• Microsoft Certified IT Professional with strong experience of Windows 11 environment.
• Microsoft 365 Certified: Endpoint Administrator Associate — MD-102, desirable.
• Experience in supporting Business Applications, Microsoft Office Suite, Networking, Active Directory Domain, Windows OS.

Responsibilities

• Provide support, service, and solutions to internal customers according to service level agreements.
• Provide 1st level & 2nd level end-user support cascaded by the IT Service Desk.
• Support in troubleshooting of hardware, printer/print server, MS Windows, Standard Microsoft Software, Outlook Client, network (WLAN, LAN, network equipment), and other in-house application issues.
• Engage with business stakeholders, gathering requirements, and prioritizing demands to drive Regional and Global IT projects or initiatives.
• Set up of company mobile phones and tablets.
• Inventory control.

Skills

Windows 11

MD-102

Business apps

Office suite

Networking

Active Directory

Windows OS

Service desk

Cybersecurity

PC hardware

Job description

Mammoet in Teesside is seeking an IT Support Analyst to provide 1st and 2nd line support and maintain our IT services and infrastructure. You will work under the IT Team Leader in the Netherlands and travel to other UK sites as required, with occasional trips to the Netherlands for training and team meetings.

The role emphasizes practical problem-solving, documenting queries and solutions, and delivering improvements in line with service management standards, while ensuring user queries are