IT Support Analyst — Travel‑Ready with EV Company Car

Mammoet

Tees Valley

On-site

GBP 35,000 - 44,000

Full time

5 days ago
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Benefits offered by this job

Company car (EV)
Car allowance
Bonus dependent on performance
25 days holiday + bank holidays
Enhanced maternity and paternity pay
Life assurance 4 x salary

Job summary

Mammoet in Teesside is seeking an IT Support Analyst to provide 1st and 2nd line support and maintain our IT services and infrastructure. You will work under the IT Team Leader in the Netherlands and travel to other UK sites as required, with occasional trips to the Netherlands for training and team meetings.

The role emphasizes practical problem-solving, documenting queries and solutions, and delivering improvements in line with service management standards, while ensuring user queries are

Qualifications

  • Microsoft Certified IT Professional with strong experience of Windows 11 environment.
  • Microsoft 365 Certified: Endpoint Administrator Associate — MD-102, desirable.
  • Experience in supporting Business Applications, Microsoft Office Suite, Networking, Active Directory Domain, Windows OS.

Responsibilities

  • Provide support, service, and solutions to internal customers according to service level agreements.
  • Provide 1st level & 2nd level end-user support cascaded by the IT Service Desk.
  • Support in troubleshooting of hardware, printer/print server, MS Windows, Standard Microsoft Software, Outlook Client, network (WLAN, LAN, network equipment), and other in-house application issues.
  • Engage with business stakeholders, gathering requirements, and prioritizing demands to drive Regional and Global IT projects or initiatives.
  • Set up of company mobile phones and tablets.
  • Inventory control.

Skills

Windows 11
MD-102
Business apps
Office suite
Networking
Active Directory
Windows OS
Service desk
Cybersecurity
PC hardware

Job description

Mammoet in Teesside is seeking an IT Support Analyst to provide 1st and 2nd line support and maintain our IT services and infrastructure. You will work under the IT Team Leader in the Netherlands and travel to other UK sites as required, with occasional trips to the Netherlands for training and team meetings.

The role emphasizes practical problem-solving, documenting queries and solutions, and delivering improvements in line with service management standards, while ensuring user queries are

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