IT Support Analyst: Tier 1/2, M365 & Endpoints

Sage; Newcastle upon Tyne; Hybrid; GBP 30,000 - 42,000; Full time

Job summary

Sage is seeking an IT Support Analyst in Newcastle upon Tyne. The role focuses on providing first-line to some second-line technical support across Microsoft 365, identity services, and endpoint devices.

You will work with IT teams to resolve issues, document steps, and contribute to continuous improvement. The position is hybrid, based in the United Kingdom, with a culture of delivering high-quality colleague experiences.

Qualifications

• Experience in IT support for a corporate environment.
• Familiar with Microsoft 365 and identity services.
• Experience using ITService Management platforms and documenting steps.

Responsibilities

• Execute day-to-day IT support activities with a focus on colleague experience.
• Log, triage, and resolve IT requests; adhere to SLA targets.
• Document troubleshooting steps to enrich Knowledge Base.
• Identify opportunities for process optimization, automation and self-service.
• Assist with User Acceptance Testing (UAT) and support BAU operations.

Skills

IT support

Troubleshooting

Knowledge management

Tools

Microsoft 365

Identity services

ITSM platform

Job description

Sage is seeking an IT Support Analyst in Newcastle upon Tyne. The role focuses on providing first-line to some second-line technical support across Microsoft 365, identity services, and endpoint devices.

You will work with IT teams to resolve issues, document steps, and contribute to continuous improvement. The position is hybrid, based in the United Kingdom, with a culture of delivering high-quality colleague experiences.