IT Support Analyst (Law Firm)

JR United Kingdom; Northampton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A prestigious law firm in Northampton seeks an IT Support Analyst on a permanent basis. The role requires strong technical skills, experience in legal settings, and the ability to handle multiple tasks while providing exceptional customer service. Candidates must have knowledge of Windows 10, Microsoft Office 365, and familiarity with ITSM software.

Qualifications

• Experience working in a law firm is essential.
• Strong technical support background required.
• Excellent customer service and communication skills.

Responsibilities

• Providing technical support to staff in a law firm.
• Responding to incidents and requests promptly.
• Maintaining incident/request records accurately.

Skills

Customer Service

Multi-tasking

Calm under Pressure

Knowledge of Windows 10

Knowledge of Microsoft Office 365

Understanding of PC Hardware

Awareness of Active Directory

ITSM Call Logging Software Experience

Job description

Job Title: IT Support Analyst (Law Firm), Northampton

Client:

DGH Recruitment

Location:

Northampton, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

2

Posted:

06.06.2025

Expiry Date:

21.07.2025

Job Description:

PLEASE NOTE: EXPERIENCE WORKING IN A LAW FIRM IS ESSENTIAL.

We are seeking an IT Service Desk Analyst / 1st/2nd Line Support Analyst to join a prestigious law firm based in Northampton on a permanent basis.

Summary:

The Service Desk Analyst will report to the Service Desk Manager and work closely with Service Desk Specialists and Senior Service Desk Specialists. The role involves being the primary contact within the IT Service Desk, requiring excellent customer service skills, multi-tasking abilities, and the capacity to stay calm under pressure.

Key Responsibilities:

• Providing professional and consistent technical support to all staff.
• Responding to incidents and requests reported via various mediums.
• Accurately recording incidents and requests and responding within the set Service Level Agreements.
• Maintaining and updating incident/request records.
• Alerting senior team members of recurring incidents and potential issues.
• Keeping customers informed and updated.
• Escalating issues to senior team members or third-party suppliers when necessary.

Attributes/Skills:

• Knowledge of Windows 10 and Microsoft Office 365.
• Understanding of PC hardware and operating systems.
• Awareness of Active Directory.
• Experience logging tickets in ITSM call logging software.