IT Support Analyst (Law Firm)

JR United Kingdom; Crawley; On-site; GBP 25,000 - 35,000; Full time

Job summary

A global law firm based in London is looking for an IT Support Analyst to provide consistent technology support. The role involves responding to incidents, maintaining records, and collaborating with senior staff. Ideal candidates will have experience in a law firm and excellent customer service skills.

Qualifications

• Experience working in a law firm is essential.
• Strong customer service skills and ability to multitask.

Responsibilities

• Providing professional and consistent technology support to all staff.
• Responding to incidents and requests via all communication mediums.
• Accurately recording incidents and requests.

Skills

Knowledge of Windows 10

Knowledge of Microsoft Office 365

Understanding of PC hardware

Understanding of operating systems

Familiarity with Active Directory

Experience logging tickets in ITSM software

Job description

IT Support Analyst (Law Firm), Crawley, West Sussex

Client:

DGH Recruitment

Location:

Crawley, West Sussex, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

2

Posted:

06.06.2025

Expiry Date:

21.07.2025

Job Description:

PLEASE NOTE: EXPERIENCE WORKING IN A LAW FIRM IS ESSENTIAL

We are seeking an IT Service Desk Analyst / 1st/2nd Line Support Analyst to join a reputable London-based global law firm on a permanent basis.

Summary:

The Service Desk Analyst will report to the Service Desk Manager, supported by Service Desk Specialists and Senior Service Desk Specialists. The role requires excellent customer service skills, multitasking, and the ability to stay calm under pressure.

Key Responsibilities:

1. Providing professional and consistent technology support to all staff.
2. Responding to incidents and requests via all communication mediums.
3. Accurately recording incidents and requests, ensuring responses within the set SLA.
4. Maintaining and updating incident/request records.
5. Alerting senior staff of recurring incidents and potential issues.
6. Keeping customers informed and updated.
7. Escalating issues to senior team members or third-party vendors when necessary.

Attributes/Skills:

1. Knowledge of Windows 10 and Microsoft Office 365.
2. Understanding of PC hardware and operating systems.
3. Familiarity with Active Directory.
4. Experience logging tickets in ITSM call logging software.