IT Support Analyst (Law Firm)

JR United Kingdom; City Of London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A global law firm in London seeks a permanent IT Support Analyst. The role requires providing consistent technology support, managing incidents effectively, and maintaining strong communication with staff. Ideal candidates should have experience in a law firm and possess strong customer service skills.

Qualifications

• Experience working in a law firm is essential.

Responsibilities

• Providing professional technology support to all staff.
• Responding to incidents and requests reported via all mediums.
• Accurately recording incidents and requests, ensuring response within the set SLA.

Skills

Customer Service

Windows 10

Microsoft Office 365

PC Hardware Knowledge

Active Directory

Job description

Note: Experience working in a law firm is essential.

IT Support Analyst (Law Firm), London (City of London)

Client: DGH Recruitment

Location: London (City of London), United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 2

Posted: 16.06.2025

Expiry Date: 31.07.2025

Job Description:

This is a fantastic opportunity for an IT Service Desk Analyst / 1st/2nd Line Support Analyst to join a global law firm based in London on a permanent basis.

Summary:

The Service Desk Analyst will report to the Service Desk Manager, supported by Service Desk Specialists and the Senior Service Desk Specialist. The role involves being the primary point of contact within the IT Service Desk, requiring excellent customer service skills, multitasking ability, and composure under pressure.

Key Responsibilities:

• Providing professional and consistent technology support to all staff
• Responding to incidents and requests reported via all mediums
• Accurately recording incidents and requests, ensuring response within the set SLA
• Maintaining and updating incident/request records
• Alerting senior team members of recurring incidents and potential issues
• Keeping customers informed and updated
• Escalating issues to senior staff and third-party suppliers as needed

Attributes/Skills:

• Knowledge of Windows 10 and Microsoft Office 365
• Understanding of PC hardware and operating systems
• Awareness of Active Directory
• Experience logging tickets in ITSM call logging software