IT Support Analyst

Hamilton Barnes ?; London; On-site; GBP 35,000 - 45,000; Full time

Job summary

A prestigious investment firm in Mayfair is seeking an IT Support Analyst (L1/L2) to enhance its internal IT function. The successful candidate will provide user support and ensure the stability of core IT services while working in a collaborative environment. This role offers a competitive salary and significant exposure to a sophisticated tech stack.

Benefits

Access to advanced technology

Career growth opportunities

Collaborative team environment

Qualifications

• Proven experience in IT support role in fast-paced environment.
• Experience with Cisco, Microsoft 365, Windows systems.
• Certifications like CCNA, MCP, or MCSE advantageous.

Responsibilities

• Act as first contact for all IT-related user issues.
• Support enterprise systems, including patching and backups.
• Contribute to internal IT projects and improvements.

Skills

Troubleshooting

User Support

Documentation Skills

Customer Focus

Tools

Cisco

VMware

Microsoft 365

Windows

Active Directory

Job description

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Base pay range

Job Title: IT Support Analyst (L1/L2)

Location: Mayfair, London [Onsite – 5 days]

Type: Full-time

Salary: Up to £45,000 + Bonus Structure

Join a High-Performance Team Supporting a Sophisticated IT Environment in Central London

A prestigious and award-winning investment firm based in Mayfair is expanding its internal IT function. This is a unique opportunity for an ambitious IT Support Analyst to work directly with senior stakeholders in a fast-paced, high-performing environment.

You will support the core IT infrastructure, contribute to system upgrades and projects, and help maintain a secure and stable environment across networking, systems, and end-user services.

Your Role:

A hands-on support position that blends first-line and second-line troubleshooting with involvement in technical project delivery. You will act as the first point of contact for IT-related issues while also contributing to infrastructure enhancements and documentation improvements.

Key Responsibilities

User Support & Troubleshooting

• Act as the go-to contact for all IT-related user issues and service requests
• Diagnose and resolve hardware, software, network, and system-related problems
• Maintain clear documentation of issues, resolutions, and escalation processes

Infrastructure Support

• Support enterprise systems including Windows, Active Directory, Microsoft 365, and VMware
• Monitor and troubleshoot networking issues with Cisco routers and switches
• Assist with patching, backups, system health checks, and preventative maintenance
• Contribute to internal IT projects including migrations, upgrades, and system optimisations
• Assist in reviewing infrastructure performance and identifying areas for improvement
• Document project deliverables, system configurations, and support processes

What You Bring

• Proven experience in an IT support role within a fast-paced environment
• Strong hands-on experience with Cisco routing and switching, Microsoft365, Windows, AD, and VMware
• Clear troubleshooting skills and ability to manage competing priorities under pressure
• Familiarity with ITIL processes and strong documentation habits
• Certifications such as CCNA, MCP, MCSE, or VCP are advantageous

Professional Attributes:

• Communicates clearly with both technical and non-technical colleagues
• Self-motivated and detail-oriented with a strong sense of ownership
• Comfortable working independently and managing issues end-to-end
• A high level of professionalism, discretion, and customer focus

Why Join:

• Competitive salary up to £45,000 + Bonus
• Direct access to a sophisticated tech stack and exposure to enterprise IT environments
• Central London location working in a collaborative and close-knit team
• Regular project work in addition to support, with clear paths to career growth

This is an ideal opportunity for an IT Support Analyst looking to step into a high-trust, dynamic environment where you will be given ownership, visibility, and room to grow.

If interested, please apply below. UK citizens can only be considered for the role, no sponsorship provided.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology and Finance

• Industries

  Staffing and Recruiting, Financial Services, and IT Services and IT Consulting

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