IT Support Analyst - French Speaking

TN United Kingdom; Borehamwood; On-site; GBP 30,000 - 34,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen IT Support Analysten, der fließend Französisch spricht. In dieser Rolle sind Sie verantwortlich für die reibungslose Funktion der IT-Infrastruktur, einschließlich technischer Unterstützung für Endbenutzer und Problemlösung. Sie werden in einem dynamischen und unterstützenden Umfeld arbeiten, das Innovation und Zusammenarbeit fördert. Ihre Aufgaben umfassen die Wartung von Netzwerken, die Unterstützung bei Software-Upgrades und die Dokumentation von Prozessen. Wenn Sie eine Leidenschaft für Technologie haben und in einem geschätzten Team arbeiten möchten, ist diese Position ideal für Sie.

Qualifications

• Erfahrung im IT-Support oder als IT-Techniker.
• Starke Kommunikationsfähigkeiten in Wort und Schrift.

Responsibilities

• Überwachung und Wartung von Netzwerken und Servern.
• Diagnose von Hardware- und Softwareproblemen.

Skills

Kundenservice

IT-Support

Problemlösungsfähigkeiten

Kommunikationsfähigkeiten

Selbstmotivation

Microsoft-Umgebungen

Netzwerksicherheit

Job description

IT Support Analyst - French Speaking, Borehamwood

This role requires fluency in French.

At Safestore, we foster a culture of support, collaboration, and innovation. We are committed to delivering clear, effective solutions and maintaining a scalable infrastructure that aligns with technological advancements. Our team values simplicity, approachability, and a shared commitment to our company’s values, ensuring a dynamic and supportive workplace.

Department: Support Office

Employment Type: Permanent - Full Time

Location: Borehamwood (Onsite)

Compensation: £30,000 - £34,000 / year

The Role

The IT Support Analyst at Safestore ensures the smooth operation of our technology infrastructure. Responsibilities include providing technical support to end-users, resolving hardware and software issues, and maintaining IT systems. The role involves responding to user inquiries, diagnosing problems, guiding on technology use, collaborating on system upgrades, and supporting network security and documentation efforts. The analyst plays a vital role in fostering a technology-enabled environment aligned with Safestore’s business goals.

Key Responsibilities

• Monitoring and maintaining networks and servers.
• Upgrading, installing, and configuring hardware and software.
• Responding to technical issues and inquiries from store colleagues.
• Creating user accounts, managing access control, and licenses.
• Diagnosing hardware and software problems.
• Documenting processes, backing up, and archiving data.
• Supervising and mentoring IT team members.
• Staying updated with IT best practices.
• Troubleshooting network connectivity issues.
• Supporting LAN and WAN setup and maintenance.
• Collaborating across departments to resolve complex issues.
• Providing remote assistance as needed.

Qualifications & Skills

• Excellent customer service skills.
• Proven experience in IT support or as an IT technician.
• Problem-solving aptitude.
• Strong communication skills, both spoken and written.
• Self-motivated with personal drive.
• Experience with Microsoft-based environments.
• Experience in retail, wholesale, or distributed companies.
• Knowledge of internet and network security protocols.
• Full, clean driving license.

About Safestore

Safestore is the UK’s largest self-storage provider, part of the FTSE 250. We value engaged colleagues who feel valued and respected. Our commitment to excellence has been recognized with 'Investors in People’ Platinum awards in 2021 and 2024.

Our Hiring Process

Our process includes multiple interview stages, starting from application review to final offer and contract signing.