Graduate Support Analyst - French-speaking

TN United Kingdom; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

An exciting opportunity awaits graduates fluent in French to join a dynamic software house in London as a Graduate Support Analyst. This role offers a structured training program, allowing you to become the first point of contact for clients in the French market. You'll engage with cutting-edge technology, providing essential support and advice on software products while collaborating with internal teams to resolve issues. This position not only promises early responsibilities but also paves the way for career advancement within a fast-growing, award-winning company. If you're eager to kickstart your career in a vibrant environment, this is the perfect role for you.

Qualifications

• 2:1 or above in engineering, maths, physics, computer science or related degree.
• Fluent in French with strong analytical and problem-solving skills.

Responsibilities

• Act as the first line of contact for clients based in France.
• Analyze and resolve issues clients face with software products.
• Work with internal teams to ensure client needs are met.

Skills

Fluent French

Problem-solving

Analytical Skills

Mathematical Skills

Education

Degree in Engineering, Maths, Physics, or Computer Science

A-Levels (or equivalent) at ABB minimum

Job description

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Graduate Support Analyst - French-speaking, London

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Client:

Graduate Recruitment Bureau

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

d388aa6bc910

Job Views:

8

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

The Company:

This medium-sized, fast-growing software house has won several industry awards. The company has offices in the UK and Europe and has increased revenues year-on-year at an excellent rate. They recently received significant investment and are looking to continue hiring graduates for various roles throughout the business.

The Role:

This is an opportunity for graduates with fluent French to train as customer support analysts, starting in late Summer or early Autumn. The company offers a structured support and training programme, coupled with early responsibility for recent graduates.

You will be based in London, but will be the first point of contact for clients using software products in the company's French market, giving advice on how to utilise the software products, helping with the configuration of systems, analysing problems and working closely with developers, test engineers and technical business analysts on a wide variety of projects, solving problems and acting as the face of the company.

As you progress in the role, you will have the opportunity to move into various positions with more responsibility, making this the ideal start to your career.

Responsibilities:

• Acting as the first line of contact for clients based in France
• Analysing issues clients are having with the software
• Working with internal teams to ensure problems are fixed and systems reconfigured in how the client needs
• Becoming an expert in software products and advising clients on best practice
• Problem-solving

This analytical position will utilise your mathematical, logical and problem-solving skills, along with your passion for working with cutting-edge technology.

You Will Need:

• A 2:1 (or equivalent) or above in engineering, maths, physics, computer science or related degree
• Fluent French
• A-Levels (or equivalent qualifications) at ABB minimum, with at least a B in Maths