IT Support Analyst Engineer

Onyx-Conseil; London; On-site; GBP 40,000 - 45,000; Full time

Job summary

A leading company in the banking sector is looking for an IT Support Analyst Engineer in Central London. The ideal candidate will have 3 to 5 years of experience in IT Network and Support, focusing on troubleshooting and user support. Responsibilities include infrastructure maintenance, user support, and compliance with IT security protocols. This role offers a competitive salary and opportunities for professional growth.

Qualifications

• At least 3 years of experience in IT, preferably in banking.
• Strong troubleshooting skills in Windows, Office, and conferencing applications.

Responsibilities

• Support and maintenance of the IT infrastructure.
• Responding to service outages and IT-related problems.
• Providing IT support for software, hardware, and networking issues.

Skills

Troubleshooting

Communication

Stakeholder Engagement

Education

Bachelor's or Master's degree in IT

Tools

Windows

Office

Job description

Job Description

IT Support Analyst Engineer

Our client is seeking to recruit an IT Support Analyst Engineer with 3 to 5 years of experience in IT Network and Support, ideally from a banking environment.

Responsibilities include:

• Support and maintenance of the IT infrastructure, providing IT support to staff and group colleagues.
• Responding to service outages and IT-related problems; maintaining system security.
• Providing IT support to branch staff for software, hardware, and networking issues, including installation, configuration, and troubleshooting.
• Supporting endpoint security measures such as antivirus, firewalls, patching, and two-factor authentication.
• Managing daily project operations and assisting in IT project delivery.
• Providing end-user computing support.
• Coordinating between London users and Group IT Security regarding system access and permissions, following the Group Access Matrix Protocol.
• Implementing disaster recovery and backup procedures in line with Group standards.
• Supporting reporting processes for the London Compliance team to ensure AML compliance.
• Extracting data for reporting to various stakeholders.
• Administering systems, including managing access and system matrices.
• Monitoring networking equipment such as switches, firewalls, and other appliances, including server room support.
• Performing maintenance checks to ensure smooth IT operations and infrastructure performance.
• Managing inventory of IT equipment and services.
• Ensuring readiness of the BCP site for continuous operations.
• Maintaining the branch PABX system and recording systems.
• Conducting monthly infrastructure tests and risk assessments.
• Managing incident handling procedures.
• Supporting branch operations as needed and other tasks assigned by the Branch General Manager.
• Ensuring compliance with FCA/PRA conduct rules and mandatory training requirements.

Qualifications and Experience:

• Bachelor's or Master's degree or professional qualification in IT, Information Systems, Computer Science, or related discipline.
• At least 3 years of experience in IT, preferably in banking or financial services, with strong troubleshooting skills in Windows, Office, and conferencing applications.

Technical Skills:

• Proficiency in common operating systems and networking.
• Software proficiency and programming knowledge.
• Project management and data analysis skills.

Personal Skills:

• Strong interpersonal, written, and verbal communication skills in English.
• Stakeholder engagement skills.

The position is based in Central London with a salary range of £40K - £45K. Please send your CV in Word format, including your salary expectations and notice period.