ICT Technical Analyst

Hill Group UK; Epping Forest; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

26 days holiday

Private healthcare

Incentive scheme

Volunteering days

Career development

Team culture

Competitive package

Job summary

Hill Group UK is seeking an ICT Technical Analyst to provide first and second line IT support across offices and more than 70 live sites. You will troubleshoot devices, configure PCs and support infrastructure projects, ensuring systems work fast and correctly.

This hands-on, people-facing role blends problem-solving with customer service. You will help keep systems secure and stable, play a vital part in Hill's growth, and contribute to improving IT services across the business.

Qualifications

• At least 2 years’ experience in 1st and 2nd line support.
• Proficient in Windows 10/11 and Microsoft Office.
• Familiar with helpdesk systems and remote support tools.
• Good understanding of IT security best practices.
• Willingness to travel to regional sites as needed.

Responsibilities

• Provide professional, responsive 1st and 2nd line IT support—remotely, by phone, and on-site.
• Build and configure laptops, desktops and mobile devices for new starters.
• Support software installations, rebuilds and upgrades across the business.
• Log and manage tickets, escalating complex issues where needed.
• Liaise with third-party providers to resolve hardware and connectivity issues.
• Carry out daily backup checks and manage tape changes for main office sites.
• Install and maintain IT setups at new project offices.
• Help design and implement infrastructure improvements and support wider IT projects.
• Keep asset records, technical documentation and licensing up to date.
• Suggest cost-effective procurement options and raise purchase requests.
• Stay current with emerging tech and recommend innovations that support the business.
• Support Hill’s change control process and maintain H&S compliance.

Skills

Windows 10/11

Remote support

Helpdesk systems

Troubleshooting

Communication skills

Tools

Exchange 2008R2/2010

Job description

As our ICT Technical Analyst, you’ll provide first and second-line support across Hill’s offices and more than 70 live sites. From troubleshooting devices to configuring PCs and supporting infrastructure projects, you’ll be the one our teams turn to when tech needs to work fast—and work right.

It’s a hands‑on, people‑facing role where problem‑solving meets customer service. You’ll help keep our systems stable, secure and smart—and you’ll play a vital part in helping Hill grow with confidence.

What you’ll do:

• Provide professional, responsive 1st and 2nd line IT support—remotely, by phone, and on‑site
• Build and configure laptops, desktops and mobile devices for new starters
• Support software installations, rebuilds and upgrades across the business
• Log and manage tickets, escalating complex issues where needed
• Liaise with third‑party providers to resolve hardware and connectivity issues
• Carry out daily backup checks and manage tape changes for main office sites
• Install and maintain IT setups at new project offices
• Help design and implement infrastructure improvements and support wider IT projects
• Keep asset records, technical documentation and licensing up to date
• Suggest cost‑effective procurement options and raise purchase requests
• Stay current with emerging tech and recommend innovations that support the business
• Support Hill’s change control process and maintain H&S compliance

What we’re looking for:

• At least 2 years’ experience in 1st and 2nd line support
• Proficient in Windows 10/11 and Microsoft Office
• Familiar with helpdesk systems and remote support tools
• Strong troubleshooting and communication skills
• Basic server and Exchange knowledge (2008R2, 2010)
• Good understanding of IT security best practices
• Experience managing tasks independently and escalating appropriately
• Willingness to travel to regional sites as needed
• Curious, collaborative and always ready to learn

What you’ll get:

• 26 days holiday
• Private healthcare and wellbeing platform
• Hill Incentive scheme and retail discounts
• Volunteering days and continuous learning opportunities
• A high-performing and supportive team culture
• competitive salary and package

Why Hill?

At Hill, we offer more than just a job — we offer the opportunity to make a real and lasting impact. Every person here contributes to delivering sustainable, high-quality homes and shaping vibrant communities across the UK.

Our culture is underpinned by our values:

• Ambition – we set bold goals and support each other to exceed them
• Impact – we focus on delivering meaningful outcomes
• Agility – we move quickly, adapt confidently, and embrace change
• Collaboration – we work together to achieve more, sharing success along the way

As a privately owned business, we’re able to move with pace and purpose. We invest in people, support career growth, and empower individuals to lead from wherever they stand. Hard‑working, driven people thrive here — and are recognised for what they deliver and how they deliver it.

Join Hill and be part of a forward-thinking, values‑led team. Together, we’re not just building homes — we’re building a lasting legacy.

We are proud to be a Disability Confident Employer. We welcome applications from all backgrounds and can provide adjustments throughout the recruitment process.