IT Support Analyst (2nd line)

Eden Scott; City of Edinburgh; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading company in Edinburgh city centre seeks an IT Support Analyst. This role involves maintaining and deploying operating systems, providing 2nd line support, and documenting IT processes. The position offers hybrid working and a discretionary performance-related bonus.

Benefits

Discretionary performance-related bonus (up to 15%)

Firm-wide bonus (paid in 2021-2024)

Excellent holiday allowance with option to buy additional days

Qualifications

• Experience with OS and application deployment.
• Technical support experience across Windows 10 and MS Office.
• Experience with Active Directory and MS Exchange is essential.

Responsibilities

• Maintain and deploy operating systems and applications.
• Test and install new software, hardware, and systems.
• Provide 2nd line support and resolve user issues.

Skills

Technical support

OS deployment

Application deployment

Tools

Windows 10

MS Office

Active Directory

MS Exchange

iOS

Job description

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IT Support Analyst (2nd line), Edinburgh

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Client:

Location:

Edinburgh, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

405263d219c9

Job Views:

2

Posted:

02.06.2025

Expiry Date:

17.07.2025

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Job Description:

We are excited to offer an IT Support Analyst - a fantastic opportunity to join the Service Desk team at a well-established company in Edinburgh city centre. The IT team is spread across Edinburgh, Glasgow, and London, providing first, second, and third-line support. Team members are actively involved in planning, delivering, and documenting various IT projects.

Role Overview: You will be responsible for maintaining and deploying the company's laptop and desktop operating systems and applications. The role involves testing, commissioning, and installing new software, hardware, and IT systems. You will contribute to developing and documenting IT procedures and processes, and act as a technical resource for ongoing projects.

Key Responsibilities:

• Maintain and deploy operating systems and applications.
• Test and install new software, hardware, and systems.
• Document and develop IT processes.
• Provide 2nd line application, OS, and hardware support.
• Resolve user issues and escalate when necessary.

Candidate Profile:

Essential: Experience with OS and application deployment, technical support across Windows 10, MS Office, Active Directory, MS Exchange, and iOS configuration.

Desirable: Experience with iManage, Citrix, Windscribe, Workshare, Mobile Iron, and Mimecast; Patch Management; Service Desk support in a multi-site environment.

• Hybrid working (1-2 days per week or 3 days over two weeks)
• Discretionary performance-related bonus (up to 15%)
• Firm-wide bonus (paid in 2021-2024)
• Excellent holiday allowance, with the option to buy additional days