ICT Senior Support Analyst

NHS Scotland; Larbert; On-site; GBP 30,000 - 45,000; Full time

Job summary

NHS Scotland seeks an enthusiastic ICT Senior Support Analyst to join its ICT department. This permanent role involves providing technical support throughout NHS Forth Valley, requiring extensive knowledge of Microsoft environments and excellent customer service skills. Candidates will work closely with team leaders to enhance eHealth strategies and must have a degree in a computer-related field.

Qualifications

• Experience providing multi-level end user support.
• Prince2 or ITIL foundation accreditation is an advantage.
• Willingness to travel is essential.

Responsibilities

• Provide technical, project, and configuration support.
• Work closely with Support Team Lead and eHealth team.
• Deliver the eHealth strategy.

Skills

Technical Support

Troubleshooting

Customer Service

Organizational Skills

Interpersonal Skills

Education

Degree in Computer Science or related field

Tools

Microsoft Windows Environment

Job description

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We require an enthusiastic and approachable individual to join our ICT department on a permanent contract to provide technical, project, configuration and end user support throughout NHS Forth Valley. The role requires a high level of technical knowledge and understanding and the successful candidate will also be expected to work closely with the Support Team Lead and eHealth team to deliver the eHealth strategy.

You must have experience providing multi-level end user support in a Microsoft Windows environment while providing technical support to any local or national projects.

Ability and willingness to travel throughout the area of service delivery is essential for this post. You will have a great customer service ethic, along with excellent diagnostic and troubleshooting skills.

You will be able to work on your own or as part of a team and have excellent organisational and interpersonal skills. You will have a degree or equivalent in a computer related subject. Prince2 or ITIL foundation accreditation would be an advantage.

For informal enquiries: David Macfarlane, ICT Support Team Leader on 01324 566546.

The duties of this post require the successful candidate to complete a Level 2 Disclosure Scotland check.

Candidates should provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools, or other third-party assistance to generate, draft, or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies. Failure to comply with this requirement may result in your application being withdrawn from the application process.

Please note that the majority of correspondence is sent by e-mail, therefore please check your e-mail regularly (including junk folders) and also your Jobtrain account for updates.

NHS Forth Valley is positive about disabled people and is committed to offering an interview to disabled people who meet the minimum criteria for the job. Please contact the Recruitment Office on 0330 041 4694 if there are any reasonable adjustments we can make to assist you with your application and/or interview

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Hospitals and Health Care

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