IT Support Analyst

OneSchool Global Ltd; United Kingdom; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Competitive salary

Staff laptop

Free breakfast and lunches

On-site free parking

25 days annual leave plus statutory holidays

Workplace pension scheme

Strong career advancement opportunities

Job summary

OneSchool Global Ltd. is looking for an IT Support Analyst to join their collaborative IT team in the UK. The role involves providing technical support across 23 campuses and the Regional Support Office. Candidates should have experience in customer-facing IT support, a strong understanding of Microsoft operating systems, and proficiency in Microsoft 365 tools like Azure AD, Intune, and Exchange. This hands-on position offers competitive salary and benefits, promoting a supportive work environment.

Qualifications

• Experience working in an IT Support Analyst or similar customer-facing role.
• Strong knowledge of Microsoft operating systems and administration tools.
• Ability to manage multiple support requests effectively.

Responsibilities

• Provide responsive technical support to campuses and the Regional Support Office.
• Diagnose and resolve hardware and software issues.
• Administer Microsoft 365 services and support onboarding processes.
• Manage incidents using the IT service management platform.
• Support IT projects and continuous service improvement initiatives.

Skills

Troubleshooting technical issues

Customer-focused IT support

Microsoft operating systems

Microsoft 365 administration tools

Azure AD

Intune

Exchange

Job description

Job Description

OneSchool Global UK has an exciting opportunity for an IT Support Analyst to join our busy and collaborative IT team, providing technical support to 23 campuses across the UK and our Regional Support Office.

This is a varied, hands‑on role where no two days are the same. Working as part of a supportive team of IT professionals, you will deliver fast, efficient and customer‑focused support across a wide range of systems, devices and technologies, ensuring colleagues and students have the tools they need to succeed.

This role is based at our Regional Support Office in Warwick five days per week, providing both remote and face‑to‑face support as part of the UK IT Helpdesk, with occasional visits to campuses to support hardware, classroom technology and local IT needs.

About You

• Enjoy troubleshooting and resolving technical issues, explaining solutions clearly to non‑technical users.
• Be highly organised, able to manage multiple support requests and priorities effectively.
• Take ownership of incidents through to resolution, ensuring users feel supported and informed.
• Work well both independently and as part of a collaborative team.
• Be adaptable and comfortable working across a broad range of technologies and environments.
• Demonstrate professionalism, integrity and a commitment to safeguarding and data protection.
• Experience working in an IT Support Analyst or similar customer‑facing IT support role.
• Strong knowledge of Microsoft operating systems and Microsoft 365 administration tools including Azure AD, Intune and Exchange.

We Offer

• A competitive salary, staff laptop, free breakfast and lunches and on‑site free parking.
• 25 days annual leave plus statutory bank holidays.
• Workplace pension scheme and staff referral scheme.
• Collaborate with fellow OSG educators across the UK and around the world.
• High‑quality, technology‑empowered learning environments.
• Strong career advancement opportunities.

About OSG

OneSchool Global is one of the world’s largest, truly global schools, with over 8000 students, 120+ campuses and 2000 staff operating across 20 countries. Our innovative approach to education emphasises self‑directed learning, where students take initiative and responsibility for their learning journey. In the UK, we have 23 campuses spanning across England, Wales, Scotland and Northern Ireland.

Key Responsibilities

• Provide responsive technical support to campuses and the Regional Support Office via remote tools, phone, email and service tickets.
• Diagnose, troubleshoot and resolve hardware, software and system issues across Windows devices, peripherals and classroom technology.
• Manage incidents and requests through the IT service management platform, ensuring timely resolution and clear communication.
• Install, configure and support end‑user devices and software, including laptops, desktops and AV equipment.
• Administer Microsoft 365 services, including Azure AD, Intune and Exchange.
• Support onboarding and off‑boarding processes, including account setup, device preparation and access management.
• Assist with software deployment, device lifecycle management and routine maintenance tasks.
• Provide occasional on‑site support for classroom technology, AV systems, printers and network connectivity.
• Contribute to IT documentation, knowledge base articles and continuous service improvement initiatives.
• Support IT projects and system upgrades as required.

Safeguarding and Safer Recruitment

OneSchool Global UK is committed to safeguarding and protecting the children and young people that we work with. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records, online searches and vetting checks.

We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practice across the school. This is in line with statutory guidance Keeping Children Safe in Education 2024 and The Education Act 2002, we expect all staff and volunteers to share this commitment.