IT Support Analyst

Spectrum IT Recruitment; Sutton-in-Ashfield; On-site; GBP 26,000 - 34,000; Full time

Job summary

Spectrum IT Recruitment in Sutton-in-Ashfield is seeking an IT Support professional early in their career to support the service desk and keep IT systems running smoothly.

You will own the service desk queue, resolve hardware and software issues, and assist with backups, security and system upgrades. The role emphasises learning, teamwork and customer-focused support as you grow into broader responsibilities.

Qualifications

• 2–3 years’ experience in IT support or similar service desk role.
• Experience with Windows desktop and server systems.
• Administration of Microsoft 365 services (Entra ID, Exchange Online, M365 admin centre) and on‑prem Active Directory.
• Strong communication and problem‑solving skills with a practical user support approach.
• Willingness to learn and take on new challenges; virtualization (Hyper‑V) and cloud (AWS/Azure) familiarity or certifications desirable.

Responsibilities

• Take ownership of the service desk queue, maintain tickets, monitor service levels, and lead weekly ticket reviews.
• Investigate and resolve hardware, software and network problems; explain solutions clearly to users.
• Assist with system updates, backups and preventive maintenance to keep systems reliable.
• Help maintain IT security measures and contribute to upgrades, migrations and installations.
• Liaise with third‑party vendors to resolve issues and support new system implementations.

Skills

Communication

Problem-solving

Windows support

Tools

Microsoft 365 Admin Center

Entra ID

Exchange Online

Active Directory

Hyper-V

AWS

Azure

Job description

Location: Sutton In Ashfield (Mansfield), on site

Have you gained 2–3 years’ experience in IT support and feel ready to take the next step? We’re looking for someone early in their IT career who brings a solid technical foundation, curiosity and a genuine enthusiasm for learning.

This role offers the opportunity to build your confidence and broaden your experience within our Group IT team. It’s particularly suited to someone developing their hands‑on support skills and looking to grow into wider responsibilities.

You’ll support colleagues and clients across the business, resolve everyday technical challenges and help keep our service desk and IT systems running efficiently.

Your role in the team

• Take ownership of the service desk queue, maintaining accurate, up-to-date tickets, monitoring service levels and leading weekly ticket review meetings.


• Investigate and resolve hardware, software and network problems, explaining solutions clearly and helping users get the most from their technology.


• Assist with system updates, backups and preventive maintenance to keep systems reliable.


• Help maintain IT security measures and contribute to system upgrades, migrations and installations.


• Liaise with third‑party vendors to resolve technical issues and support the implementation of new systems.

The foundations you’ll need

• A minimum of 2-3 years’ experience in IT support or a similar position, including time working in a service desk environment.


• Confidence supporting Windows desktop and server systems.


• The ability to administer Microsoft 365 services, including Entra ID, Exchange Online and the Microsoft 365 admin centre, alongside on‑premises Active Directory.


• Strong communication and problem-solving skills, with a helpful, practical approach to supporting users.


• A willingness to learn, develop your technical knowledge and take on new challenges.

Experience with virtualisation technologies such as Hyper-V, and familiarity with cloud services such as AWS or Azure, would be an advantage. Relevant certifications, including CompTIA A+ or Microsoft Windows Fundamentals, are also desirable.

Ready for your next step?