IT Support Analyst

READING BLUE COAT SCHOOL; Sonning; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Pension scheme

Free meals

Extensive staff discounts

Life assurance

Cycle to work scheme

Car leasing schemes

Free sports and leisure facilities

Employee Assistance Programme

Professional development

Job summary

Reading Blue Coat School in Sonning, near Reading, seeks an IT Support Analyst to install and maintain ICT hardware, software and network cabling, administer Microsoft services, create user profiles and monitor the ICT helpdesk system while supporting data security requirements. The school offers a supportive environment and a range of staff benefits.

Applicants with experience of Microsoft 365, Intune and Azure/Entra ID, strong networking knowledge and good problem-solving and communication

Qualifications

• Experience with Microsoft 365, Intune and Azure/Entra ID.
• Understanding of networking concepts and strong diagnostic skills.
• Excellent problem-solving and customer-service orientation.

Responsibilities

• Install and maintain ICT hardware, software and network cabling.
• Administer Microsoft services and manage active network components.
• Create new user profiles and configure security profiles.
• Monitor the ICT helpdesk system and data security controls.

Skills

Microsoft 365

Intune

Azure Entra ID

Networking concepts

Troubleshooting

Customer service

Communication skills

Data protection

Job description

Responsibilities will include installation and maintenance of ICT hardware, software and network cabling, You will administer and support Microsoft services and manage active network components, create new user profiles and configure security profiles. The IT Support Analyst will be responsible for at least one major data security system and monitor the ICT helpdesk system. For full responsibilities and opportunities, please see our vacancy information pack.

This is a full-time role working 37.5 hours per week from 08:30 to 16:30, Monday to Friday.

The ideal candidate will have some experience or awareness of Microsoft 365, Intune and Azure/Entra ID; working understanding of networking concepts with good diagnostic skills; excellent problem-solving skills and the ability to prioritise effectively with an understanding of data protection and security best practice. We welcome applications from candidates at all stages of their IT careers.

This role requires someone who is technically confident, solutions focused and committed to delivering excellent customer service, along with the ability to troubleshoot issues calmly and efficiently. Just as important is your communication style - you should be approachable, clear and able to support staff and students with patience and professionalism., The School is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Applicants must be willing to undergo checks with past employers and the Disclosure and Barring Service enhanced check.

Founded in 1646, Reading Blue Coat is a leading independent day school of circa 800 pupils from ages 11 to 18. The School is located on a beautiful 46-acre campus in the village of Sonning, just outside Reading.

The School employs more than 200 staff, of whom 50% are academic staff, and provides a stimulating, friendly and supportive atmosphere in which each pupil can realise his or her full intellectual, physical, and creative potential.

Reading Blue Coat offers an exceptional working environment and an attractive rewards package,

• a pension scheme
• free meals
• extensive staff discounts
• life assurance, tax saving cycle to work and car leasing schemes
• free sports and leisure facilities
• Employee Assistance Programme
• a strong commitment to professional development