IT Support Analyst

TieTalent; Newbury; On-site; GBP 26,000 - 30,000; Full time

Job summary

A growing organization in Newbury is seeking a 1st Line IT Support Technician to deliver technical support in a customer-centric role. The successful candidate will troubleshoot IT issues, manage user accounts, and contribute to a positive working environment while gaining valuable training and support.

Benefits

Training and support

Excellent company culture

Qualifications

• Experience in IT Support.
• Knowledge of Windows operating systems.
• Proficient in supporting Microsoft Office 365 and Active Directory.

Responsibilities

• Provide first line support to the business via phone, email, and in-person.
• Diagnose and troubleshoot hardware, software, and network issues.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.

Skills

IT Support

Problem-solving

Customer Service

Attention to detail

Communication skills

Tools

Windows

Microsoft Office 365

Active Directory

Job description

About

1st Line IT Support Technician

1st Line IT Support Technician – Newbury – £26,900 to £29,920 + bonus

Newbury/Berkshire growth organisation are looking to add an IT Support Technician/Analyst to their established team. With a customer centric approach the remit of this office based position will see you providing IT technical support across the group. Working within a Microsoft environment you will use your knowledge of IT and cyber security to resolve or escalate technical issues. Our client have an excellent culture and offer all positions with training and support.

Key Responsibilities

• Provide first line support to the business via phone, email, and in-person.
• Diagnose and troubleshoot hardware, software, and network issues.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Manage user accounts and permissions on various platforms (Active Directory, Office 365, etc.).
• Ensure timely resolution of issues and escalate complex problems to higher-level support when necessary.
  
  

Qualifications And Skills

• Experience in IT Support.
• Knowledge of Windows operating systems.
• Proficient in supporting Microsoft Office 365 and Active Directory.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills and excellent customer service.
• Driving licence.
  
  

For more information on this Newbury/Berkshire based role please contact pete @ jiyuconsulting. co. uk

1st Line IT Support Technician – Newbury – £26,900 to £29,920 + bonus

Nice-to-have skills

• Cyber Security
• Windows
• Microsoft Office 365
• Active Directory
• Newbury, England
  
  

Work experience

• Desktop Support
  
  

Languages

• English