Technical Support Analyst

JR United Kingdom; Guildford; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the eCommerce sector is looking for a 1st Line Technical Support Analyst to join its PMO ops team for a 12-month contract. The successful candidate will handle support tickets and contribute to system management. The role is hybrid, offering flexibility with part-time remote work.

Qualifications

• Minimum 1-2 years experience in 1st line Technical Support.
• Familiarity with eCommerce systems preferred.
• Basic SQL skills would be a bonus.

Responsibilities

• Manage, triage, and resolve support tickets for eCommerce systems.
• Provide support for systems administration tasks.

Skills

Technical Support

eCommerce Systems

Ticketing Systems

ITIL

Basic SQL

Tools

Jira

Confluence

Job description

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Are you a Technical Support Analyst / IT Administrator, ideally with 1-2 years experience supporting eCommerce systems? If so, apply for this new 12 month contract based in Chertsey.

Our client, a household name, is looking for a 1st Line Technical Support Analyst to join a thriving PMO ops team. You will be managing, triaging and resolving support tickets for eCommerce systems. Knowledge of SAP Hybris / SAP Commerce Cloud, Shopify, BigCommerce, Adobe Commerce or Commercetools would be a benefit.

The role is offered on a hybrid basis - 3 days per week onsite, 2 days from home.

I'd love to hear from you if you have the following experience:

• 1st line Technical Support / Systems Support / Systems Administration
• Knowledge of eCommerce systems
• Experience with ticketing systems
• Knowledge of ITIL, Jira and confluence
• Basic SQL skills would be a bonus

The role will initially be for a period of 12 months and will be inside IR35.