Senior IT Support Analyst x 2 - New (REFBJ24)

JR United Kingdom; Bradley Stoke; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading organization in IT support is seeking two Senior IT Support Analysts due to their growth. The role involves client support, troubleshooting issues, managing workstations, and participating in technical projects. Candidates should have strong IT support experience, problem-solving skills, and a professional approach.

Benefits

Comprehensive training and development

Qualifications

• Strong experience in IT support required.
• Excellent written and verbal communication skills.
• Enthusiastic to learn and develop skills.

Responsibilities

• Supporting clients and ensuring ticketing process is followed.
• Proactive maintenance of client networks.
• Help train and develop junior team members.

Skills

IT support

Troubleshooting

Network & Firewall knowledge

Windows server administration

Communication skills

Problem solving

Attention to detail

Tools

Azure

AWS

Job description

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Senior IT Support Analyst x 2 - New (REFBJ24), bradley stoke

Client: RedRock Resourcing

Location: bradley stoke, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

5

Posted:

14.06.2025

Expiry Date:

29.07.2025

Job Description:

Senior IT Support Analyst x 2 - New (REFBJ24)

A high-profile organisation, recognized as the leader in its field, requires a number of Senior IT Support Analysts due to continued growth.

Suitable candidates will have the following:

• Strong experience in IT support.
• Professional, friendly approach with the ability to perform well under pressure.
• Punctual, good attention to detail. Excellent written and verbal communication skills.
• Good troubleshooting/problem solving skills.
• Enthusiastic to learn and develop skills.
• Network & Firewall knowledge and troubleshooting.
• Windows server administration.
• Knowledge of virtualization software/cloud services (Azure/AWS) highly beneficial.

Duties are as follows:

• Supporting clients and ensuring ticketing process is followed and clients kept informed.
• Diagnostics of support cases with the help and support of the rest of the team.
• Proactive maintenance of client networks using our proactive support tools.
• Managing new workstation builds and user setups.
• Engaging in technical projects, meeting clients, and delivering onsite time with the team.
• Working with the team to implement policy and procedure.
• Helping train and develop junior team members.

Excellent benefits package including comprehensive training and development!